How do I solve the problem of opening The Sims? I have already reinstalled it, and even so, an initialization error appears. Please help me, I lost everything I had saved, and I would like to start a new game. This is my only pastime. LOL.

Jonnes_Jonnitos The initialization error is usually caused by an antivirus program blocking Sims 4. So please set exceptions in your antivirus for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder they're in. Set an exception for EADesktop.exe as well. You may need to repair the game (EA App > Sims 4 > Manage > Repair) after setting the exceptions.

puzzlezaddict The problem continue, i made other tutorials, but was fall.

Jonnes_Jonnitos As a test, try forcing the game to launch in DirectX 9 mode. Open the EA App, click Sims 4 > Manage > View properties, and add -dx9 to the box. If this doesn't help, please try the other suggestions in the first post of this thread, which is about a distinct but related error: [CURRENT ISSUE] Sims 4 already running | EA Forums - 11818313 You can try with the -dx9 command present and with it removed again.

puzzlezaddict tks, im so sad, i made this, bus the problem continue, i think that i go stop playing the game, because i dont know what is the real problem

puzzlezaddict i try all the things but the problem continue, i think that i go stop playing the game, its sad, but ok

How to solve the problem to start the sims 4

16 Replies

Jonnes_Jonnitos
Seasoned Novice
17 days ago
puzzlezaddict Esta é a informação que você precisa?
puzzlezaddict
Hero+
17 days ago
Jonnes_Jonnitos Yes, that's what I wanted to see, and Documents is in the correct location.

In the thread I linked for the "already running" error, one of the suggestions after the new Windows account is the takeown command, this part:

[CURRENT ISSUE] Sims 4 Unable to Start, Already Running | EA Forums - 11818313

Please try that and let me know what happens. You'd use this path:

C:\Users\your username\Documents

except with your actual username.
Jonnes_Jonnitos
Seasoned Novice
17 days ago
puzzlezaddict this happens "error"
puzzlezaddict
Hero+
14 days ago
Jonnes_Jonnitos Try running Command Prompt as an admin.

If that doesn't work, does this account that you're in have admin rights?
Jonnes_Jonnitos
Seasoned Novice
11 days ago
puzzlezaddict Yes I give the admin, but I couldn't do it again, I tried to change the settings by logging out and coming back as admin, but it didn't work
puzzlezaddict
Hero+
6 days ago
Jonnes_Jonnitos Sorry for the late reply; I've been away from the forums for a few days. I did ask someone else about the error you're getting, and he couldn't think of another reason you'd see it. It's possible that this Windows account is broken in a strange way, but that would take some investigating, and it might not be possible to diagnose anyway.

Before moving on though, I just want to make absolutely sure that you were opening Command Prompt itself as an administrator. It's not enough to be signed into an admin Windows account. This is about the admin option you see when you search for Command Prompt, and it should also say Admin at the top of the window when it's open, where it says "Prompt de Comando" in your screenshot.

If that's not the issue, if you did in fact run "Command Prompt (Admin)" and it didn't help, then I think it's time to give up on this Windows account, at least for Sims 4, and use the new one.