I am having a white screen while playing my sims 4 game

@robofoxartist  When you say you "open in and out of the game," do you mean you're quitting the game and launching it again, or something else?

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@robofoxartist Does it happen when using alt+tab to go in and out of the game, or just when using the Windows key?

Do you run the game in fullscreen or in windowed?

(I'm asking because I've had reports from others experiencing this when they're using SRWE for hotsampling (if you don't know what that is don't worry), which requires them to alt+tab out of the game and back in to use it - they assumed it was a problem with SRWE but perhaps it's something to do with a specific mod or a rare glitch introduced with the latest patch instead. People who use SRWE run the game in windowed mode.)

I'm having this same problem. I make videos and when I tab out to start the recording and back in I just get a white screen and if I try to tab out again it just doesn't work and I'm forever stuck and have to restart my laptop. I record nearly every day and this just started after the May 30th update. Editing to add: Pictureamoebae told me how to find if I use Fullscreen or windowed mode and I use Fullscreen. 

@julesbbsea17  Try using windowed mode or "windowed fullscreen" instead.

Same thing happened to me. I don't have mods or CC installed, I also play on fullscreen. Can't say for sure if it happened in previous updates, since it's the first time I'm playing in a while. I tried to change to windowed fullscreen and was met with yet another white screen, for which I also had to turn off my computer entirely or I was locked in the game. I could try to change it in the options.ini file, but I'm not sure which value to change it to test. Her'es my dxdiag.

@lovlinus  The options.ini file has two relevant entries, one for fullscreen and one for windowedfullscreen .  I believe that if the first is set to 1, the game will launch in fullscreen mode regardless of the second setting, but I haven't tested.  Please also make sure the in-game resolution is set to 1366x768, the resolution of your laptop screen.

If you find yourself locked into a white screen again, try using ctrl-alt-delete to sign out of Windows.  This will boot you back to the sign-in screen and close Sims 4 along the way.

If you're running any other apps alongside the game, other than the EA App of course, please shut those down before trying to play.

Your laptop's graphics driver is somewhat old as well.  Lenovo doesn't offer a newer one for your processor and graphics chip, but Intel does:

https://www.intel.com/content/www/us/en/products/sku/196591/intel-core-i51035g4-processor-6m-cache-up-to-3-70-ghz/downloads.html

I wouldn't go straight for the newest driver considering there's no direct evidence in your dxdiag that your current driver is a problem.  But once you've tried everything else above, and in particular shutting down all other apps while you play, updating the driver is the next logical step.

It seems to be happening to people in all window modes (the people who reported it to me thinking it was caused by SRWE are playing in windowed mode - that's the only mode SRWE works in). So it doesn't seem to have anything to do with which window mode someone is using at this stage.

@puzzlezaddict I mean like not quitting the game entirely but exiting out of fullscreen and watching youtube on opera

Also here is the dxdiag

I do like listening to music/videos while I play and I know seeing the comments it is best to only have the EA App on but I do like to multi task