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Rinkd's avatar
Rinkd
Seasoned Rookie
2 months ago
Solved

I can't play my game!

Hello, I have seen this on other forums and wanted to add my experience. Ever since the most recent update, I have been unable to play my game. It crashes at the loading screen, therefore it doesn't make it to the main menu. I get no pop ups saying it crashed it just closes the game. I went on this forum for help cause I saw that other people were having the same issue. I tried everything from upgrading my graphics card, deleting the cache, allowing the game through my firewall, running it at administrator, and removing my mods folder. Nothing worked. So I am here because I'm upset that I can't play my game and I refuse to factory restart it as that risks me losing all of my saved that I have worked so hard on. And yes I did try repairing it. I'm not one to complain about the game so much as I have a powerful gaming computer and rarely experience bugs, this is the first time I have an issue with your game and I know I'm not the only one with this problem. Please respond to us and fix this issue as all of us have spent a lot of money on the game and created unique builds and stories. I've never had an issue with an update, and if we did in the past it was resolved quickly. I want this to be resolved too. So EA please fix our game so we can play again!

crashing
launching
updates
  • KleinesPfoetchen's avatar
    KleinesPfoetchen
    2 months ago

    I have managed to get my game running again. This is what I did: 

    1. took the saves-folder out of my Sims 4 folder in Documents and put it on my desktop
    2. also moved my Mods-folder to my desktop
    3. started the game and turned on script and custom mods
    4. moved my mods from the folder on my desktop back into the newly created mods-folder in Documents (I didn't copied the folder, but only the mod files)
    5. started the game again and created a new random household and let it move into a house
    6. save the household and then close the game
    7. copied my old save files into the newly created save folder (there should also be the brand new save file from the savegame you just created)
    8. started the game again and it actually loaded all save-games without crashing

    I have not yet tested whether the game crashes again if I continue playing my main save file, save and then load the game again. But at least i could get it running again. Will probably wait for an official bug-fix. Just to be safe.

17 Replies

  • Tjai94's avatar
    Tjai94
    Seasoned Newcomer
    2 months ago

    Mine is doing the same thing and I have tried everything to get it to work. I have spent years on this game and lots of money and I’m extremely upset it won’t even load past the loading screen for whatever reason. This is so upsetting for us sim players!! 😭

  • MARTINASKY's avatar
    MARTINASKY
    Seasoned Newcomer
    2 months ago

    Hello, I'm in the same situation as you and I'm desperate because I don't know what to do

  • Rinkd's avatar
    Rinkd
    Seasoned Rookie
    2 months ago

    Hopefully this post will get EA's attention as this game is my only creative outlet. I've been through things in the past and stopped drawing because of it, and the Sims 4 was my coping mechanism and my way of telling unique stories and bringing my characters to life. Please EA read this post and fix the game!

  • AhabKalaya's avatar
    AhabKalaya
    Seasoned Newcomer
    2 months ago

    I am having the same issue, and too tried everything. Like most have said too, i have played the for the last 25 years and spent so much money. 

  • KleinesPfoetchen's avatar
    KleinesPfoetchen
    Seasoned Rookie
    2 months ago

    Same here. 😭

    What I have noticed is that when I extract all my saves, the game starts normally. The game also starts with 2 out of 3 old saves. Only with my most recent save (of course the one I want to continue playing 😭) does the game crash. I haven't deactivated individual packs yet, partly because the game loads the older saves with all packs without any problems.

    Is there anyone who experiences the same problem? Does it perhaps only affect the latest save files? 

  • madikore's avatar
    madikore
    Rising Newcomer
    2 months ago

    Hi! I had the same issue earlier today and my game started working after removing TS4 from the electronic arts folder and starting the game (a new TS4 folder appeared if that makes sense?) I wanted to keep my saves so I took that folder out and just put it into the new TS4 folder and it loaded! I'm not sure if this helps 

  • KleinesPfoetchen's avatar
    KleinesPfoetchen
    Seasoned Rookie
    2 months ago

    Hello! I've already tried that too. The game then loads without any problems. But when I copy the saves back into the newly created folder, it crashes again when loading. 😟

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