I need customer service!!
I recently purchased For rent expansion pack and to be honestly it has completely ruined my sims 4 . Not only does it crash . It freezes . I can't build anything . My sims have no heads .. it's a mess . I contacted the live chat as I only purchased a few days ago and it took me days to find customer support . And the agent says I'm not eligible because I booted up the game ... Of course I booted up the game after purchase .. how else would I of known it was broken unless I tried to (attempt ) to play it . All I wanted was a refund to try and get a different pack but I was told no ... I feel cheated to be honest.. I told him I wanted a refund to purchase and try a different pack and still it was a fat no . Someone please help from ea I'm extremely upset and frustrated