It wont load at all on either launchers
every time I try to load it, it would run in the background ( I saw on my task manager) and it would take me back to my windows screen or it would load and it would freeze. The music would play in t...
Forum Discussion
LuniLove17 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
It still wouldn't play, so here's the text file
I have been having this same problem all day, Sims 4 opens to a point then crashes to desktop, then won't open at all at which point the EA app says something has happened on their end and to try again later. I have removed my folder and regenerated a new one, reinstalled both the game and the EA app, both in steam and on my computer. I have cleared the EA app cache, I have repaired the game in the EA app, verified the files in Steam, neither platform can launch the game. I started trying to play at 9 am pacific and it's now past 2pm and I don't know what else to try. I will say I played a few days ago and it was fine, and the only thing that has changed is I updated my Nvidia gpu driver yesterday.
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