Forum Discussion

Cerena13's avatar
Cerena13
Newcomer
18 hours ago

Last update is stuck at 3%

Hey, I saw that there was an update this morning. I tried to launch it but it's stuck at 3%. I've restarted the EA app multiple times but each time I have the same problem. 

  • Cerena13  Rather than updating, try repairing the game, which will automatically give you the fully-updated version.  Clear the EA App's cache first:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    If that doesn't help, please disable your antivirus, temporarily, and try again to repair.  As long as you don't do anything else at the same time, your computer should be safe, and you can reenable the AV as soon as you've tested Sims 4.

    • Cerena13's avatar
      Cerena13
      Newcomer

      Thank you for your help, I tried to repair the game but this time it's stuck at 51%. I don't know what to do and I don't have any AV.