Last update is stuck at 3%
Hey, I saw that there was an update this morning. I tried to launch it but it's stuck at 3%. I've restarted the EA app multiple times but each time I have the same problem.
Forum Discussion
Cerena13 Rather than updating, try repairing the game, which will automatically give you the fully-updated version. Clear the EA App's cache first:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help, please disable your antivirus, temporarily, and try again to repair. As long as you don't do anything else at the same time, your computer should be safe, and you can reenable the AV as soon as you've tested Sims 4.
Thank you for your help, I tried to repair the game but this time it's stuck at 51%. I don't know what to do and I don't have any AV.
Cerena13 If you clear the App's cache and restart again, does the repair still get stuck at 51%, or does it progress further?
You definitely have an antivirus of some kind unless you went out of your way to disable Windows Defender. But Defender doesn't typically cause this kind of problem. Where exactly is your game installed? You can see the path in the EA App, under Sims 4 > Manage > View properties.
If I clear the App's cache the repair still gets stuck at 51%. My game is installed in my flash drive because I don't have enough space in my computer. But the flash drive is always connected to my computer.
Cerena13 The issue might be the flash drive, either its format or its speed. How is it formatted? You can check by clicking Windows key-X and opening Disk Utility.
It might be simplest, or at least fastest, to uninstall Sims 4, format the drive, and reinstall the game. If you want to go that route, use Revo Uninstaller (the free version is fine) to remove Sims 4 and the EA App, as described here:
Formatting the drive will erase everything on it. If that's a problem, there are other options. If the drive is already NTFS, simply create a new folder on it into which you'll reinstall Sims 4. If the drive has a different format, let me know how much free and total space it has; you may be able to partition it and format the new partition as NTFS without losing the other data.
Hello, same problem here!
I tried everything puzzlezaddict said. I deinstalled the game, formatted my drive again and tried to reinstall it but now I cannot reinstall it anymore. It is stuck at 2%.
Any news if it worked for you Cerena13 ?grzkkxy2gxw3 Please try changing the location where you're installing the game. Create a new folder on your external and choose that.
If that doesn't help, let me know what drive you have (exact model) and how it's currently formatted.
