I was playing fine up until a week ago. I can still build houses and create and edit Sims but I can not actually play the game. Every time I click on a household to play I get kicked out by Microsoft and a message that says this: The Sims 4 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I have uninstalled the game and orgin and reinstalled but I still get the same message. I have updated my computer as much as possible. I am at a lost for what to do at this point.
System Information ------------------ Time of this report: 11/30/2014, 00:36:22 Machine name: JILLSPAVILION Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: HP Pavilion 15 Notebook PC BIOS: F.33 Processor: AMD A4-5150M APU with Radeon(tm) HD Graphics (2 CPUs), ~2.7GHz Memory: 4096MB RAM Available OS Memory: 3270MB RAM Page File: 1985MB used, 2628MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.03.9600.16384 64bit Unicode
------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.
------------- Sound Devices ------------- Description: Speaker/HP (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C1982&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6870 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 9/22/2013 14:37:19, 3376200 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No
--------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6870 (English) Driver Attributes: Final Retail Date and Size: 9/22/2013 14:37:19, 3376200 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF
Description: Stereo Mix (Realtek High Definition Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6870 (English) Driver Attributes: Final Retail Date and Size: 9/22/2013 14:37:19, 3376200 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF
--------------------- Video Capture Devices Number of Devices: 1 --------------------- FriendlyName: HP Truevision HD Location: Front SymbolicLink: \\?\usb#vid_0bda&pid_571c&mi_00#6&482e83d&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global Manufacturer: Microsoft HardwareID: USB\VID_0BDA&PID_571C&REV_0004&MI_00,USB\VID_0BDA&PID_571C&MI_00 DriverDesc: USB Video Device DriverProvider: Microsoft DriverVersion: 6.3.9600.16384 DriverDateEnglish: 6/21/2006 00:00:00 DriverDateLocalized: 6/21/2006 12:00:00 AM Service: usbvideo Class: Image DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF} ProblemCode: No Problem BusReportedDeviceDesc: HP Truevision HD Parent: USB\VID_0BDA&PID_571C\200901010001 DriverProblemDesc: n/a UpperFilters: n/a LowerFilters: n/a Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp ContainerCategory: Imaging
------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 397.0 GB Total Space: 450.9 GB File System: NTFS Model: ST500LT012-9WS14 SATA Disk Device
Drive: D: Free Space: 2.5 GB Total Space: 24.8 GB File System: NTFS Model: ST500LT012-9WS14 SATA Disk Device
Drive: E: Model: hp CDDVDW SU-208CB SATA CdRom Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 03:46:35, 164352 bytes
-------------- System Devices -------------- Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&2411E6FE&0&C4 Driver: n/a
Midi Renderers: Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.9600.16384 Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.9600.16384
WDM Streaming Capture Devices: Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.03.9600.16384 Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.03.9600.16384 Mic in at front panel (black),0x00200000,1,1,ksproxy.ax,6.03.9600.16384 HP Truevision HD,0x00200000,1,2,ksproxy.ax,6.03.9600.16384
WDM Streaming Rendering Devices: Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.03.9600.16384
BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.9600.16384 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.9600.16384
Video Capture Sources: HP Truevision HD,0x00200000,1,2,ksproxy.ax,6.03.9600.16384
BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.9600.16384 MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.9600.16384
------------------------------------- Media Foundation Byte Stream Handlers -------------------------------------
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\ByteStreamHandlers] [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]
<file ext. or MIME type>, <handler CLSID>, <brief description>[, Preferred]
-------------------------------- Media Foundation Scheme Handlers --------------------------------
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\SchemeHandlers] [HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]
--------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0
--------------- Diagnostics ---------------
Windows Error Reporting: +++ WER0 +++: Fault bucket 73684540635, type 1
If either of these does not fix your issue, I would suggest closing programs you don't need in Task Manager - often this error can be caused by a program that is interfering with the game somehow, or that your computer is running too many processes and runs out of memory.