Forum Discussion

Seasoned Newcomer

14 hours ago

Missing DLCs in ea app: life and death and romatic garden (no email receipts)

Hello, I am facing an issue where the EA App treats two expansion packs I previously purchased and played as unowned. The missing packs are "The Sims 4 Life and Death" and "The Sims 4 Romantic Garde...

Community Manager

11 hours ago

Hey minifoxys03,

Do the two DLCs appear on your Order History page? If not, you might've purchased them through another platform, such as Steam or Epic, so do check your order history there as well.

Once you locate the transaction, please navigate to your Connected Accounts page to confirm that the platform you purchased the packs on is linked to the same EA account that purchased the rest of your packs. If it isn't, please follow these steps to link the platform account to your EA account. If you're receiving any pushback, you'll want to connect with our live support team for assistance, as we can't discuss account details or make account-side changes here on the forums.

Let us know what you find, thanks!