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horseanne's avatar
horseanne
New Novice
6 months ago

My game doesn't launch

Hi, I've done the new update and now I can't play. I keep trying to 'play' but the game just never opens. I repaired the game many times, repaired the app, closed my computer... Nothing works.
ea app
launching
updates
MW22024's avatar
MW22024
New Novice

Same!! I've been trying to open the game for the last hour and nothing happens... I deleted all my CC and tried to clear the cashe but still can't open the game... :(

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 months ago

Please try the suggestion in my previous post, and if that doesn't help, provide a dxdiag.

  • MW22024's avatar
    MW22024
    New Novice
    6 months ago

    Did as suggested in your last post still not opening, here's the dxdiag




      Time of this report: 7/23/2024, 16:56:42
             Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
                     Language: English (Regional Setting: English)
          System Manufacturer: HP
                 System Model: HP Laptop 17-cn0xxx
                         BIOS: F.29 (type: UEFI)
                    Processor: 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz (8 CPUs), ~2.0GHz
                       Memory: 8192MB RAM
          Available OS Memory: 7860MB RAM
                    Page File: 13538MB used, 8656MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 96 DPI (100 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
     DirectX Database Version: 1.5.8
               DxDiag Version: 10.00.22621.3527 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.

  • MW22024's avatar
    MW22024
    New Novice
    6 months ago

      Time of this report: 7/23/2024, 16:56:4
             Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
                     Language: English (Regional Setting: English)
          System Manufacturer: HP
                 System Model: HP Laptop 17-cn0xxx
                         BIOS: F.29 (type: UEFI)
                    Processor: 11th Gen Intel(R) Core(TM) i3-1125G4 @ 2.00GHz (8 CPUs), ~2.0GHz
                       Memory: 8192MB RAM
          Available OS Memory: 7860MB RAM
                    Page File: 13538MB used, 8656MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 96 DPI (100 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
     DirectX Database Version: 1.5.8
               DxDiag Version: 10.00.22621.3527 64bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.

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