My game has just been deleted.
I had a great game with lots of features and a big family, but my progress just disappeared. I had to keep the internet on all the time and use up my data, but it still didn't work even after trying ...
Forum Discussion
Igerqu1 Sims 4 saves and other user data are only stored locally on the computer, not on EA servers. So the problem is somewhere on your system, perhaps OneDrive-related. Please see the first post of this master thread:
https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370
