My game keeps crashing!! HELP A SAD SIMS PLAYER! OCTOBER 2024

@ScottishLaird  Please test with no mods or custom content at all, as in, move the Mods folder to the desktop and delete localthumbcache.package.  You don't need to save your progress.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether you still see crashes in a new save that has never been exposed to mods or cc.  I'm not saying you need to abandon your current saves, only that this is a useful test.

So I tested removing the mods and I was able to play the game for longer before it crashed (about 10-15 minutes) and It only seems to crash while in actual play mode. It hasn't crashed while in CAS or on any other screen. Same with my save with mods, but it would crash in about 5 minutes of actually playing. Ran a dxdiag and here is the result.

Same thing is happening to me. 

@ScottishLaird  Please force the game to run in DirectX 11 mode.  Open your EA App game library, click Sims 4 > Manage > View properties, and enter -dx11 in the command line box.

@Vanilla5pice  Please test with no mods or custom content, and if that doesn't help, provide a dxdiag.  Both are described in post 2.

Hello. I'm having exactly the same problem. I've checked all my mods and CCs. I've removed the broken ones. I've tried what you wrote above. But I don't understand enough to do the other solutions. What should I do now? Sorry to bother you, this is the first time I've experienced something like this. I don't know what the solutions you mentioned are... I would really appreciate your help because I can't play the game for 1 month. ☹️

@puzzlezaddict   Thank you, tried it without mods as well, even started a new game clean of mods and it crashed. Most time it crashed in the loading screen.

Here is the file below.  

Tried the  -dx11  and it still crashed. (this is after the Dxdiag)

@Vanilla5pice  Some of the Sims 4 crashes in your dxdiag look like the crashes currently related to ReShade and GShade, so if you use either one, please remove it and repair the game (again, if you have already).

Either way, please also disable Game Mode and Game Bar, both under Windows Settings > Gaming.

If that doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this works, you can selectively reenable services until you find the one that's causing the problem, and you'll know what to uninstall or at least leave disabled for now.

@puzzlezaddict 

First, I want to say thank you so much for helping out! Secondly, I did try all methods besides getting rid of reshade, I updated it and switched my shader in hope that will help. If it does however continue to crash, I will be removing it.

It seems to only crash in the new game loading screen & going through the glimmerbrook portals.

I am currently testing a modded gameplay again & it didn't crash after the first time I brought up the game & it making a new save. What is happening though is a mod for sure so I just have to weed out this weird cooking glitch. I may make a thread post about that some other time but you're a genius! 

am i right in thinking that DirectX 11 mode is for just windows? if so do you have an idea for a fix for mac? thank you!

@Zosiee  Yes, the DirectX runtimes are just for Windows.  If you'd like help with an issue with Sims 4 in macOS, please post in the Mac tech forum:

https://answers.ea.com/t5/Mac/bd-p/The-Sims-Mac