I'm having issues with my game freezing and crashing. My mods are supposed to be up-to-date so I don't understand why this is happening. Here is a link to my most recent crash dump: https://drive.google.com/file/d/1quBo2mZ2cZtjqAcD-ihawV_iTH7tsjCM/view?usp=share_link
@Sheda1987 Please test without any mods first, both in your existing saves and in a new one. If you still get a crash, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
If the old saves crash but the new one does not, please let me know how large the older save files are.
Dxdiag
@Sheda1987 Your C drive is almost completely out of space. I'm not surprised Sims 4 is giving you trouble; frankly, the more surprising detail is that you haven't run into any system issues yet.
Anyway, try to clear at least 20 GB if you can, for the overall health of your system. If that's not possible, 15 GB free should be enough to eliminate storage as the cause of any immediate issues. Then test again and let me know how the game runs, first in a new save with no mods and then in your main save. Otherwise, it's impossible to separate out game issues from other problems caused by the lack of free storage.
@Sheda1987 Removing your mods shouldn't affect your free space unless your mods were on D and you moved them to C. Otherwise, it sounds like you just copied the Mods folder. At any rate, it's fine to store the mods on D for the time being. Even if free storage wasn't originally an issue, it's going to be now and can therefore complicate troubleshooting.
Please also post the relevant details from the newest crash. You can upload a new crash dump if you want, or just look for the info in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of last night's crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a corresponding error, please say so, and also let me know whether the crash was Sims 4 only or your whole computer crashed too.
This is the information from the problem details for all the game crashes I had: The program TS4_x64.exe version 1.96.397.1020 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. I can't find any other information than this. The EA app is constantly crashing (I think this may be an EA problem to be honest) and sometime the game won't start along with a message from EA. Also during gameplay when I visit a lot, I constantly get messages that build mode items were removed because I don't own the items (I actually do own the items). Every time I exit the game, it'll freeze, the screen will go white, and say "The Sims 4 has stopped working." I always have to click to end the process.
I forgot to add that my computer never crashes, it's only the Sims and EA. Everything is updated, I have 22 GB of space in my C drive now, the internet works fine.
@Sheda1987 Is OneDrive running on your computer (whether you use it or not), and how full is it? Does it help to pause OneDrive syncing while you play?
You can also try putting the EA App in offline mode before launching Sims 4. This would cut off your access to the Gallery, but the rest of the game should work as normal.
If these steps don't help, please let me know what antivirus you use.
