Dove428 Does the EA App think these packs are owned and installed? Please check under Sims 4 > Manage > Manage add-ons. If they are listed as installed, please see the first post and accepted solution of this master thread:
[CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game | EA Forums - 11831673
If the packs aren't listed as owned, please go to ea.com , sign in, open Account Settings > Order History, and list the status of this order: Completed, Processing, or Failed. If you don't see the transaction at all, you're likely in the wrong EA account.