Forum Discussion

churr_trin's avatar
5 years ago

my sims 4 isnt loading its a black screen but the noise is on

please help i just bought sims 4 now everytime i try load it its black but the music is on but nothing else just black 

18 Replies

  • Unknowngirl28's avatar
    Unknowngirl28
    5 years ago

    Creating another local account worked! I had to delete the origin app from my normal account and download it again in the new account! I signed in as normal, It worked just fine! Thank you so much for your effort! I really appreciate the time you’ve put into helping me! AE should hire you! 

    Happy Simmin! 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Unknowngirl28  That's great to hear.  If you want to troubleshoot the issue in your old admin account, please let me know, but otherwise, your game should be fine now.

  • Unknowngirl28's avatar
    Unknowngirl28
    5 years ago

    Hi! 

    that’s so nice of you! I want to know actually what is wrong with this game still because it is not working again on the new account. I only played that day I told you that it work but now when I went back for it, it’s doing the same thing! It’s really frustrating. 

  • Unknowngirl28's avatar
    Unknowngirl28
    5 years ago

    Oh Lord! That sounds like another language that I don’t speak 😂 So here’s a list of what I did! 


    I accidentally signed on to one drive which is what I think messed up the new local account!

    I deleted it and made another one and so the game started from scratch!

    I had to stop and save it but when I went back on it, it won’t load the saved game! Pretty much what happened before happed -it continues to load! 

    So I can play the game ok as long as it is a new game and I delete the saved ones 😏

    Also my sims 3 is just black screen! 😞

    I don’t know if o have anti virus! 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Unknowngirl28  You can check the Task Manager's background processes tab for any entries that look like they might belong to an antivirus.  (Google a name if you don't recognize it; anything with the Windows logo is from Microsoft and not a problem.)  I think Sims 3 might have the same issue as Sims 4, but the easiest way to tell is to fix the Sims 4 issues and test Sims 3 afterwards.

    If you can only load Sims 4 with no saves present even in a new admin account, with OneDrive not part of the picture at all, then I'd still think the problem was either an antivirus or Controlled Folder Access.  The guide for CFA is pretty straightforward and written with non-tech-savvy people in mind.

  • Unknowngirl28's avatar
    Unknowngirl28
    5 years ago

    Do you think, if I delete everything-sims and start over, that would make a difference? I’ll still check the anti virus but just want to know! 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Unknowngirl28  I think at best, you'd get one good launch of Sims 4 before you ended up in the same place.  If something is blocking the game now, it's going to want to block the game again after a reinstall.

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