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cor1neyy's avatar
cor1neyy
Seasoned Newcomer
3 days ago

My Sims game is very laggy after installing the game again.

Hello, my Sims game is very laggy after reinstalling the game after not being able to play the game due to an error code that happened saying my drivers could not run the game. To help this issue, I ...
ea app
lag
launching
no cc or mods
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    2 days ago

    cor1neyy  Your dxdiag makes the problem obvious: your laptop's GPUs have both somehow been disabled.  So it's using the Microsoft Basic Display Driver instead, which is always going to be slow and inefficient, in Sims 4 and in general.

    You may simply be able to reenable the GPUs.  Click Windows key-X, select the Device Manager, expand Display Adapters, right-click the AMD device, and Enable Device should be one option.  Choose this, then repeat for the Nvidia GPU.  If they're both enabled (supposedly), disable them and reenable.  Either way, restart your computer afterwards.

    If you can't reenable the devices, please post screenshots of what you see in the Device Manager when you're trying.  If you can reenable them but it doesn't help, please post a new dxdiag.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 days ago

cor1neyy  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If the game still lags, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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