myapoligiemsgirl To be clear, now you're using an EA account that's not linked to a Steam account, or at least the copy of Sims 4 isn't from a linked Steam account; and you get exactly the same error?
If you do have a VPN running, please disable it and restart your computer. It's not typically a problem for the EA App but can be on occasion.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
