Never Ending Loading Screen, Crashes, and Lag

Hi autumnkinloch​ 

Could you post your Computer's DxDiag?

• Press Windows-Key + R
• Type: DxDiag
• Click on Save all Information.
• Attach the Text File to your post

also for the endless loading: 

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

- Delete the ones you have
- Trigger the error again
- Check if new ones are created
- If that is the case, please copy/paste the content here. You can open the file with any text editor.

Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

Thank you for your response crinrict​. I have attached the DxDiag file. I do not see any LastException files.

Hi autumnkinloch​ 

The problems I see in your DxDiag are usually either driver-related or caused by issues within the OS itself. 

Another problem might be the specification of your Laptop itself, technically TS4 requires a 3.3 GHz 2 cores, 4 threads CPU (TS4 System requirements.) wile yours only has a frequency of 2.40 GHz. 
Furthermore, these minimum system requirements apply to the base game. Every Pack, CC or Mod increases the game's hardware requirements slightly. 

Please update your Graphic driver. 
Here is the driver page of your Laptop. 
Expand the "Driver-Graphics (6)" column  and download and install the 

• Intel High-Definition (HD) Graphics Driver
• 31.0.101.4502 Rev.A
• 310.5 MB
• Sep 6, 2023. 

Restart your laptop after the installation. 

For the OS problem:

1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter: (You can copy and paste the following cursive text.) DISM.exe /Online /Cleanup-image /Checkhealth
4. Press ENTER.
5. If errors are found, notify us. If no errors were found repeat steps 1 & 2.
6. Inside PowerShell, CMD or Terminal enter: DISM.exe /Online /Cleanup-image /Restorehealth
7. Press ENTER.
8. The system will start validating soon. If it throws an error, please list it here.
9. After it reaches 100% repeat steps 1 & 2.
10. Inside PowerShell, CMD or Terminal enter: sfc /scannow
11. Press ENTER.
12. Post the message you receive at the end of the processes here.

Hello holger1405​ 

I have completed all of the steps above and received the following message:

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

autumnkinloch​ 

• Press the Windows key > Write "CMD" (Without the quotation marks.)
• Right click on "Command prompt" in the search results > Run as administrator. 
• Copy and paste the following line into the CMD window: (With the quotation marks.)
  findstr /c:"[SR]" %windir%\LOGS\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
• Press ENTER.
• Upload the "sfcdetails.txt" that is now on your desktop.

holger1405​ 

When copying: findstr /c:"[SR]" %windir%\LOGS\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" into the Command prompt, I receive the message "The system cannot find the path specified."

autumnkinloch​ 

That is odd, are you sure you copied the last quotation mark as well and in an elevated (administrator.) command prompt? 

If that still don't helps upload the entire CBS log. 
Should be under "C:\WINDOWS\Logs\CBS"

holger1405​ 

I tried again in the Command Administrator but am still getting the same message. Here is the CB log.

autumnkinloch​ 

Unfortunately there is no CBS log attached to your post. 
Please rename the "CBS.log" to "CBS.log.txt" (Without the quotes) and try again. 


Is this the correct path to the CBS log? 
C:\WINDOWS\Logs\CBS\CBS.log

holger1405​ 

I appreciate your responses. Yes, that is the correct path to the CBS log. It allows me to attach the log in my reply but once I post, it is removed. I tried renaming the file to CBS.log.txt and still no luck. I also tried compressing to a zip folder, hoping that would work in case the CBS log was too large to post in this forum. Unfortunately, that also did not work.