New Stuff Packs Won't Download?
Today I purchased three Stuff Packs during EA's Halloween sale. (Dine Out, Laundry Day, & Home Chef Hustle) They're listed in my library as downloadable add-ons. But when I try to download them, the ...
Forum Discussion
Soufs1de Did you specifically clear the EA App's cache? (I'm not sure from the way you worded your post.) If not, that's the first step.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't or didn't help, please do it again and restart your computer just in case there was a delay in processing your purchase.
If you still have the same issue, please go to ea.com, sign in, open Account Settings > Order History, and find the purchase on the llist. Let me know whether its status is Completed, Processing, or Failed.
Hello! Yes, I cleared specifically my EA cache. However, I did check the status of my purchase. It says processing, which is weird. I've never had that happen before when purchasing new game packs. Is there a solution for that since that is the case? Thank you for the help as well!
- EA_Cade
Community Manager
Heya Soufs1de
In this specific scenario your best bet would be reaching out to our chat advisors at help.ea.com so they can take a look at what step the purchase is getting hung at.
They should be able to resolve this for you pretty quickly.
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- EA_Cade10 months ago
