since the latest update unable to play sims 4,because apparantly EA is dumb. I tried all their fixes even some from reddit NOTHING unable to start the GAME at all. how does a license be INVALID? Having the original CD ROM does jack,because origin needs to connect to internet WOW EA...at least keep ORIGIN open for such things. So i UNINSTALLED EVERYTHING and re instlled NOTHING.
SO annoying that i have to search myself cos EA aint doing NOTHING
mudita08sri I don't know what else to suggest, I'm sorry to say. I would definitely try to play again after each EA App update, in case something is fixed on that end. This problem is common enough that it should get some attention sooner or later. Hopefully.
Yeah . Thank you so much for your help and patience though😊. And will try after next update . Thank you.
I got a similar message today. Worked perfectly last night, but now I get the message that my license is missing. Never saw that before, and did not know I needed a license to play a game that already did cost me plenty. I patched my game couple days after the nursery kit release, but today there was another update. I updated and at least was able to start my game, but I still have no idea what was missing or what the update was about... I hate not being in charge over a product that I legally bought.
I also got that update prompt.. But was still same.
I went extreme and upgraded my windows and now i am able to play on the desktop... Currently doing the same rhing to my laptop. Honestly why do i have to go this far to play a game.
But i did read somewhere that dx9 is the problem if not checked in settings in sims 4 menu when u have dx11.
I could be tripping.. But honestly I CBF.. I went the easy way.. Yes i lost all progress but doesnt matter.
Adding, my problem was not solved, I can no longer play in offline mode thanks to "the game license has expired".
Jeminemz Please list the steps you've tried so I don't repeat anything.
One suggestion I do have, if you haven't thought of it already, is using a different network. For example, you could set your phone as a mobile hotspot (using data, not your home wifi), and connect your computer to that. If it works, the problem is likely your router or ISP.
Thanks for the interest
But to answer ur suggestion regarding hotspotting.. I connected using hotspot to re download the sims 4 would have worked then.
Id also like to mentions i can play other games i have on ea just not Sims 4 nor do i use mods. And own the base game on cd rom.
The steps ive done so far
1.repair /fail
2.clear cache/fail
3.force update through drive folder/fail
3.installed newest redistributables/fail
4.uninstalled deleted everything reinstalled/fail
5. Deleted everything downloaded on steam/fail
6.have opened case with ea.. Live chat just made me redo all the above/fail
7.tried fresh install via cd rom.. But need origin to work to open account/fail
😭🤕
Jeminemz Try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to try to launch Sims 4 without reinstalling anything.
If that doesn't help, do you know anyone else with an EA account that you can borrow? I'm wondering if the problem is your account, not your computer. Since Sims 4 is free, they wouldn't need to spend money, and the base game alone is enough of a test. I would however uninstall your current copy of Sims 4 and reinstall using the other account.
This issue i thought was the laptop.. So i used the desktop and the same rhing happens only sims 4 does not launch. This makes me believe its nothing to do with the computers.
All i know is after the game update havent been able to play😔.
Yes its free so whats the deal.
If its my account cant EA just loom around.. I did send an error report but they dont respond.
Thanks for your help
Really appreciate it😁
Jeminemz The idea is to prove, to the extent possible, that the problem is your account and not your computer(s), if that is in fact the case. So it would be helpful to know whether the game launches on a different account. And if it doesn't, if you get the same error, we can cross off the account as a source of error.
mudita08sri Please test a new EA account too, if possible.
I did use my sister's account too. I have tried every possible thing since past couple of days nothing is working . Don't know what to do really.
mudita08sri To be clear, you're getting the invalid license error? And you get that same error when using your sister's account on your computer?
What country are you in? Do you use a VPN, and does it help to disable it? What about a third-party antivirus? I wouldn't suggest diabling it permanently (although Windows Defender is good enough for regular use if you're interested), but it's worth testing temporarily.
Hey to answer you questions.... Yes I did get the invalid licence error when using sister's account. I am based in India. No don't use any vpn. And a advisor did ask me to disable the anti virus and try but still didn't work.
mudita08sri Please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
The idea is to find out whether some other service on your computer is interfering with the EA App or the system's ability to connect with EA servers. If the clean boot helps, selectively reenable services until you get the error again, then narrow it down from there.
By the way, I would guess it's the case or you'd have said otherwise, but can your sister play on her account on her own computer? The idea being that this is definitely specific to your system.
Hey I tried to clean boot and restart the pc, and then closed the programs in task manager still doesnt work.
Don't know what to do further about this. Btw sister just made her account and doesn't really uses it cause we have the same pc she generally used to play on my account .
mudita08sri Try uninstalling Sims 4 and the EA App with Revo Uninstaller (the free version is fine), as described here:
When uninstalling the EA App, use the Intensive scanning method if asked. And be sure to create a new folder into which you'll install Sims 4.
Please also delete the folders listed in this post (223), if they still exist:
https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13785451#M277450
To open the AppData folder, click Windows key-R and enter %AppData% in the run box.
These did not work for me also.
Also ea tech suggested removing licence folder from program data.. In hopes it will reset also did not work
Yeah I tried to do that too didn't work. Will wait for next update. Maybe it will start working.
Hey! So I just tried the above mentioned steps but it still shows the same thing - game license invalid. Don't know what if it will ever be rectified.
