newest update 'license invalid' WTF

Jeminemz  Please list the steps you've tried so I don't repeat anything.

One suggestion I do have, if you haven't thought of it already, is using a different network.  For example, you could set your phone as a mobile hotspot (using data, not your home wifi), and connect your computer to that.  If it works, the problem is likely your router or ISP.

Thanks for the interest

But to answer ur suggestion regarding hotspotting.. I connected using hotspot to re download the sims 4 would have worked then. 

Id also like to mentions i can play other games i have on ea just not Sims 4 nor do i use mods. And own the base game on cd rom.

The steps  ive done so far

1.repair /fail

2.clear cache/fail

3.force update through drive folder/fail

3.installed newest redistributables/fail

4.uninstalled deleted everything reinstalled/fail

5. Deleted everything downloaded on steam/fail

6.have opened case with ea.. Live chat just made me redo all the above/fail

7.tried fresh install via cd rom.. But need origin to work to open account/fail

😭🤕

Jeminemz  Try playing in a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to try to launch Sims 4 without reinstalling anything.

If that doesn't help, do you know anyone else with an EA account that you can borrow?  I'm wondering if the problem is your account, not your computer.  Since Sims 4 is free, they wouldn't need to spend money, and the base game alone is enough of a test.  I would however uninstall your current copy of Sims 4 and reinstall using the other account.

This issue i thought was the laptop.. So i used the desktop and the same rhing happens only sims 4 does not launch. This makes me believe its nothing to do with the computers. 

All i know is after the game update havent been able to play😔. 

Yes its free so whats the deal.

If its my account cant EA just loom around.. I did send an error report but they dont respond. 

Thanks for your help

Really appreciate it😁

Jeminemz  The idea is to prove, to the extent possible, that the problem is your account and not your computer(s), if that is in fact the case.  So it would be helpful to know whether the game launches on a different account.  And if it doesn't, if you get the same error, we can cross off the account as a source of error.

mudita08sri  Please test a new EA account too, if possible.

I did use my sister's account too. I have tried every possible thing since past couple of days nothing is working . Don't know what to do really.

mudita08sri  To be clear, you're getting the invalid license error?  And you get that same error when using your sister's account on your computer?

What country are you in?  Do you use a VPN, and does it help to disable it?  What about a third-party antivirus?  I wouldn't suggest diabling it permanently (although Windows Defender is good enough for regular use if you're interested), but it's worth testing temporarily.

Hey to answer you questions.... Yes I did get the invalid licence error when using sister's account. I am based in India. No don't use any vpn. And a advisor did ask me to disable the anti virus and try but still didn't work.

mudita08sri  Please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

The idea is to find out whether some other service on your computer is interfering with the EA App or the system's ability to connect with EA servers.  If the clean boot helps, selectively reenable services until you get the error again, then narrow it down from there.

By the way, I would guess it's the case or you'd have said otherwise, but can your sister play on her account on her own computer?  The idea being that this is definitely specific to your system.

Hey I tried to clean boot and restart the pc, and then closed the programs in task manager still doesnt work.

Don't know what to do further about this. Btw sister just made her account and doesn't really uses it cause we have the same pc she generally used to play on my account .