No Access to Game

I bought and downloaded the Sims 4 yesterday as part of the Sims 25th Birthday Bundle and it comes up 'You don't have access. This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again' I have cleared the cache multiple times and restarted the app numerous times.  My Steam and EA accounts  have the same email address and I am not willing to pay again.