unable to play sims 4

Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.
If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

I'm having the same issue, I've uninstalled and reinstalled both the game and the EA app and no mods or CC are in my game folder.

Ayanau22  Please update the driver for your graphics card, which is from 2019.  You can get the newest driver from Nvidia here:

https://www.nvidia.com/en-us/drivers/

Select GeForce, RTX 2000-series (notebooks), RTX 2060, Windows 11, and download the Game Ready Driver.  Run it as an admin: right-click the download and select "Run as administrator."  Restart the laptop after installing and before trying to play

Kenwinzt  Please update your Nvidia graphics driver, as described above.  Choose 40-series (notebooks) and RTX 4050, of course, but it doesn't actually matter since you'll get the same driver either way.

If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, if you can get that far.

If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to play.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Thank you but I deleted all mods/cc and tried reinstalling the game twice, even reinstalled Steam and Ea app but same issue still happens 

Kenwinzt  Did you update the graphics driver?  Did you play in a clean Sims 4 user folder specifically?  That's completely different than uninstalling the game—they're two distinct sets of data.

Kenwinzt  You should be able to play in DirectX 11 mode without any crashing.  Do you have any files in ConfigOverride, and if so, does it help (in DX11 mode) to remove these files?  Mods and custom content can also be incompatible with DX11 mode, so if you put them back, test without them again.