Forum Discussion

New Novice

6 days ago

Solved

"Not Enough Memory," says game with 10 GB to work with

I downloaded Sims 4 again off the EA app after a year or so away and have been struggling to get the game to launch for the past few hours. Every attempt ends right as the music begins to play and be...

puzzlezaddict
6 days ago
Opgameing123 If you kept any user data from the last time you played, please move or rename the Sims 4 folder in Documents > Electronic Arts so that the old data isn't read. It's unlikely that non-mod-related user data would trigger this error, but this is an easy test.

More likely is an antivirus interfering with the game, so please set exceptions in yours for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder they're in. The latter two didn't exist a year ago, and uninstalling the game would have likely removed the former exception too. Set an exception for EADesktop.exe as well.

If that doesn't help, another simple diagnostic test is to play with your computer offline, which blocks a few features from working. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

puzzlezaddict

Hero+

6 days ago

Opgameing123 If you kept any user data from the last time you played, please move or rename the Sims 4 folder in Documents > Electronic Arts so that the old data isn't read. It's unlikely that non-mod-related user data would trigger this error, but this is an easy test.

More likely is an antivirus interfering with the game, so please set exceptions in yours for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder they're in. The latter two didn't exist a year ago, and uninstalling the game would have likely removed the former exception too. Set an exception for EADesktop.exe as well.

If that doesn't help, another simple diagnostic test is to play with your computer offline, which blocks a few features from working. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.