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pgsmith88's avatar
pgsmith88
Newcomer
4 hours ago

Not getting past "Preparing game" window

Been looking into this a few days now for my wife.  Since the newest update, game won't launch at all.  There are no mods, only official DLC. Things I have tried:

  • Force -dx9
  • Clean driver install
  • Deleted temp game files
  • Moved Sims 4 folder to desktop, attempted to run (tried all three .exe) 
  • Attempted compatibility mode to win 8 and 'run as admin' (tried all three .exe)
  • Game repair
  • Uninstall game, delete all related files and folders, restarted and reinstalled.
  • Reinstalled EA app, clear EA cache
  • Checked for windows updates
  • Attempted a summoning circle and sacrificed energy drinks
  • Messed around with settings in Nvidia control panel specifically for sims 4

Game was running fine before this update with over 1k hours of gameplay.  What's next?  Tried to read the crash log files but I see those are worthless to me. 

After reinstall I don't even have a config file to use now. 

  • What works for me when that happens is closing out the "EA background service" in task manager and then relaunching the EA app.