I've been having the same issue all day. The EA app says that all of my packs are installed but I get the same screen when I select "LOAD GAME" from my Home Screen. I saw someone say something about needing to activate them through the marketplace, and when I open the marketplace, it says that all of the packs are owned but deactivated. I do not use CC and never have on this game, tried deleting my cache, repairing my game, updating my game (as an update came out while I was dealing with this), and used the "App Recovery" function on my Mac but nothing is helping. If I select all the packs in marketplace, it gives me a warning that if I deactivate the packs, my gameplay and saves could be messed up. I don't want to deactivate them though, they are already deactivated and I only wish to activate them. Is this a bug? Why is everything deactivated and will I have to go through this process every time?