Packs/DLC No Longer Exist???

I had a problem a little while ago where my most recent packs were shown as unowned. Luckily, the problem seemed to have solved itself.

Unfortunately, the problem is back again, but worse. The game seems to think that multiple packs don't even exist? It's past the point of saying they're unowned; they're not even there to begin with. It is almost like my game has somehow reverted back to a previous version. When I look in the in-game store, the packs are all glitched out.

This is extremely upsetting. I did not spend so much money on this game only to have my purchases constantly disappear and have the game glitch out. FIX THIS EA. THIS IS RIDICULOUS.

And yes, I repaired the game in the EA app, uninstalled/reinstalled it, cleared the cache in the EA app, etc. I've been troubleshooting for hours and nothing has worked. I removed all mods/cc and nothing has worked. Why does this keep happening? Is my game corrupted?

If I cannot play with what I purchased, I expect a refund. This is ridiculous.