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marminn14's avatar
marminn14
New Novice
4 days ago
Solved

Plan a getaway crashes my game

Recently purchased Adventure Awaits and anytime my Sim tries to plan a getaway, it crashes my game. I go through the whole setup process and when the game goes to the loading screen to start the getaway, it gets very glitchy and then crashes the game.

  • marminn14​ 

    There are several errors in your DxDiag:

    1. TDR_TIMEOUT (graphics system error.) The graphics driver is not responding or responding too slowly and is reseted by the OS.
    2. A fatal error with the error code c0000094 (INT_DIVIDE_BY_ZERO)
      Means literally, something was divided by 0.
      Probably caused by corrupt system files or problems with the CPU. 
    3. A standard c0000005 Access violation error. 


    This should be the Support page of your Motherboard
    Please update to the newest BIOS available. 


    Then:

    1. Hit Windows key and X.
    2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    3. Inside PowerShell, CMD or Terminal enter: (You can copy and paste the following cursive text.) DISM.exe /Online /Cleanup-image /Checkhealth
    4. Press ENTER.
    5. If errors are found, notify us. If no errors were found repeat steps 1 & 2.
    6. Inside PowerShell, CMD or Terminal enter: DISM.exe /Online /Cleanup-image /Restorehealth
    7. Press ENTER.
    8. The system will start validating soon. If it throws an error, please list it here.
    9. After it reaches 100% repeat steps 1 & 2.
    10. Inside PowerShell, CMD or Terminal enter: sfc /scannow
    11. Press ENTER.
    12. Post the message you receive at the end of the processes here.

    Then:

    1.  Follow this manual to the letter to clean uninstall all NVIDIA/AMD graphic driver components.
      IMPORTANT: if you use a Pin to log into Windows 11 don't use DDU in safe mode!
      Use it in your normal Windows session.
    2. Install the graphics driver > Go online.
    1. Test.





8 Replies

  • Could you please provide the following information

    • Please also provide any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here.
    • Could you post your Computer's DxDiag?

      - Press Windows-Key + R
      - Type: DxDiag
      - Click on Save all Information.
      - Attach the Text File to your post

  • holger1405's avatar
    holger1405
    Hero+
    2 days ago

    marminn14​ 

    There are several errors in your DxDiag:

    1. TDR_TIMEOUT (graphics system error.) The graphics driver is not responding or responding too slowly and is reseted by the OS.
    2. A fatal error with the error code c0000094 (INT_DIVIDE_BY_ZERO)
      Means literally, something was divided by 0.
      Probably caused by corrupt system files or problems with the CPU. 
    3. A standard c0000005 Access violation error. 


    This should be the Support page of your Motherboard
    Please update to the newest BIOS available. 


    Then:

    1. Hit Windows key and X.
    2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    3. Inside PowerShell, CMD or Terminal enter: (You can copy and paste the following cursive text.) DISM.exe /Online /Cleanup-image /Checkhealth
    4. Press ENTER.
    5. If errors are found, notify us. If no errors were found repeat steps 1 & 2.
    6. Inside PowerShell, CMD or Terminal enter: DISM.exe /Online /Cleanup-image /Restorehealth
    7. Press ENTER.
    8. The system will start validating soon. If it throws an error, please list it here.
    9. After it reaches 100% repeat steps 1 & 2.
    10. Inside PowerShell, CMD or Terminal enter: sfc /scannow
    11. Press ENTER.
    12. Post the message you receive at the end of the processes here.

    Then:

    1.  Follow this manual to the letter to clean uninstall all NVIDIA/AMD graphic driver components.
      IMPORTANT: if you use a Pin to log into Windows 11 don't use DDU in safe mode!
      Use it in your normal Windows session.
    2. Install the graphics driver > Go online.
    1. Test.





  • So when I installed the 7900XT in my system now, I used DDU to uninstall the drivers and software for my 2070. 

    i found that the AMD drivers had corrupted or uninstalled themselves as well, dont know why. 

    C:\Windows\System32>DISM.exe /Online /Cleanup-image /Checkhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.26100.5074

    Image Version: 10.0.26200.7171

    The component store is repairable.
    The operation completed successfully.

    C:\Windows\System32>DISM.exe /Online /Cleanup-image /Restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.26100.5074

    Image Version: 10.0.26200.7171

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\System32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

  • marminn14's avatar
    marminn14
    New Novice
    2 days ago

    so i fixed my corrupted drivers for the GPU, and updated to the latest bios. I tested the plan a getaway and it's working now. thank you both for your help in this. 

  • holger1405's avatar
    holger1405
    Hero+
    5 hours ago
    marminn14 wrote:

    thank you both for your help in this.

    You're welcome! 

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