Forum Discussion

New Novice

11 hours ago

Solved

Purchased Royalty and Legacy Expansion Missing

Hello, The EA support chat bot is useless, so I'm hoping I can get some help here. I've seen other people posting about this, but no actual solutions. I purchased the Royalty and Legacy expansion o...

expansion packs

missing content

puzzlezaddict
9 hours ago
bcxanth Please clear the EA App's cache and repair again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, go to ea.com, sign in, open Account Settings > Payment & Wallet > Order History, and list the status of your purchase: Completed, Processing, or Failed.

puzzlezaddict

Hero+

9 hours ago

bcxanth Please clear the EA App's cache and repair again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, go to ea.com, sign in, open Account Settings > Payment & Wallet > Order History, and list the status of your purchase: Completed, Processing, or Failed.

bcxanth
New Novice
7 hours ago
Thank you, that helped. I had seen mention of clearing the cache, but hadn't been able to find any instructions on how to do so. Once I cleared the cache I was able to see that the exp hadn't actually been downloaded. But I'm all set now.

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Purchased Royalty and Legacy Expansion Missing

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