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Momma-One's avatar
Momma-One
Rising Newcomer
6 months ago
Solved

Purchasing discounted pack for steam

I got an email from EA stating discounts. So I go in and find the pack i've been wanting to get at 50% for ages! (plus a halloween bundle) YAY! or so i thought. I click on purchase. in the drop do...
ea app
expansion packs
steam
  • puzzlezaddict's avatar
    puzzlezaddict
    6 months ago

    Momma-One  If you want to keep everything in your Steam library, you'll need to wait for a Steam sale.  It's not possible to buy content specifically for Steam through EA.

    However, you can buy the packs through EA and download them into your Steam install.  Your content will be split between the two game libraries, but the packs themselves will work as if you'd bought them directly through Steam.  You'd simply download them using the EA App (but NOT download a second copy of the base game), and the App would install them into your Steam version of Sims 4.

    The only alternative here is to wait for a Steam sale.  One should show up around Black Friday if not sooner.

Jebbica78's avatar
Jebbica78
Newcomer
6 months ago

You Are Not Alone!

I tried everything to get the discount to show up going through both the EA website and Steam and it didnt work. 
Finally I went to EA Help Services (https://help.ea.com/en/help-show-more-intents/?product=the-sims-4) and filed a claim under "dispute a charge" (since everything else just lead me to an article or a bot!) and got someone on the chat but all that happened was that it was sent to "Feedback" with no current resolution.

 I will agree that the Black Friday sales are usually up to 60% on older expansion packs and up to 30% on Stuff Packs and Game Packs but it's really inconsiderate for a company to be so careless to their consumer on such a beloved products by what looks like a bait and switch

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