Re: 7900XTX is not a recognized video card?

Hello @puzzlezaddict !

Thanks for lending a hand, i've attached my dxdiag info.

When i get into the game, and switch to fullscreen my resolution is set to the correct size automatically (2560 x 1440), the only thing i change is the refresh rate from default to 144hz (which i'm sure doesn't make a difference, just a force of habit lol)

Without the window argument, when i close the game after making it fullscreen the game attempts to launch in fullscreen again. I get a short black screen then immediate crash to desktop with the error code.

@DizzleByte  How did you disable the iGPU?  I ask because the chip is still showing in your dxdiag, including an installed driver, but the entry is missing some info, and the dxdiag itself flagged a problem with the chip.  That doesn't necessarily mean there's an actual problem, but perhaps the approach you used is causing problems.  The most reliable way to disable the iGPU is in BIOS, and your motherboard's manual should describe how to do it if you're not already familiar with the relevant settings.

I'm not sure at all that this is the problem with Sims 4, but a graphics issue obvious enough for a dxdiag to flag can definitely impact a graphics-intensive application, and it's not unheard-of that the effect would only show up in fullscreen mode.

If disabling the iGPU in BIOS doesn't help, try forcing Windows to use the AMD card for Sims 4.  Hit Windows key-i, select System > Display > Graphics settings, click Browse, find TS4_x64.exe on the list, and set it to use the high-performance option, which should list the AMD GPU.  Then test again.

If that doesn't help either, please try "windowed fullscreen" (i.e. Borderless) and let me know whether you have the same problem.

By the way, is this a very new Windows install, or at least a new feature update?  I ask because there are no Windows error reports at all in your dxdiag, which is highly unusual outside of a new install.  It could mean nothing or be indicative of a wider system issue.

@puzzlezaddictI disabled my integrated graphics driver in device manager. I've re-enabled it now, double checked my BIOs for a setting but i don't see an option to disable. The only options i had was to disable multi-monitor output for my iGPU and GPU

I also gave the graphic setting for Sims 4 option you mentioned, unfortunately it still crashes to desktop on launch.

I migrated this hard drive from an older custom build of mine to a new one i made a month ago or so. I upgraded to win11 pro 2h22 about a year ago when it was still in the old build (not a clean install). I also work for the Geek Squad, and check my computers on a regular basis for issues, so maybe that could be why? lol

I've been playing in windowed fullscreen as of late after launching each session, i hadn't tried removing the window launch argument till now though. I've done that now, and it works as intended without the argument when starting with windowed fullscreen.

I'm guessing at this point everything points to EA having to add the device ID for the 7900XTX?

Appreciate the help once again 🙂

@DizzleByte  This is not typical behavior for an unrecognized video card.  Usually, Sims 4 runs just fine, with one warning about the unrecognized GPU and then no other signs of trouble.

Still, if you'd like to add your card's device ID to the game's database, that's simple enough.  First, please do make sure that Sims 4 is using the discrete card.  Go into Documents > Electronic Arts > The Sims 4, open Config.log, scroll down about 30 lines, and you'll see the GPU used the last time you launched the game.  It should also say [Found: 0, Supported: 0] in the next line down since your card is unrecognized.  If the Intel chip is listed, please do force Windows to use the AMD card instead as I described in my previous post.

If the AMD card is listed, you can simply add it to GraphicsCards.sgr, which will be here:

[install location]\The Sims 4\Game\Bin

Right at the top is this:

vendor "ATI" 0x1002

Under that line, create a new line and copy and paste this:

card 0x744C "AMD Radeon RX 7900 XTX" $cardLevelUber $resolutionHigh

The line should have the same format as those below, so four spaces in from the left.  Save the change, launch the game, quit, and the Config.log should how show [Found: 1, Supported: 1] rather than zeroes.

As an alternative, you can make a copy of the original GraphicsCards.sgr and drop it in ConfigOverride within the Sims 4 user folder, then edit that file.  The game will use this copy rather than the one in the program files, which is convenient because a game update will revert the copy in the program files but not the one in ConfigOverride.