Re: Re: Sims 4 Crashing on Loading Screens

Some time ago, when the game was running normally, I had to put the laptop in default settings because of another application problem, and then it was not possible to install the game through EA again. A window constantly popped up saying that something was missing. Here I found that it helped people if they installed the original game on Steam, so I did that and the game was actually installed on EA, but it crashed and since then the game does not work. When I uninstall it from Steam, the game won't start at all, a window pops up, (I am attaching the image), and when I install it on Steam, game keep crashes. It is a vicious circle that occurred in EA after the first default setting and instaling game on Steam. I think that's the problem

@JSpaxcz  The initialization error is typically related to an overly active antivirus.  So please set exceptions in yours for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64; or the entire Bin folder they're in.  Set an exception for EADesktop.exe as well.

You may need to repair the game first, which you'll need to do through Steam (it's called something like "Verify integrity of the game files") if your base game is still installed through Steam.  In the EA App, the option is Sims 4 > Manage > Repair.

I have a new antivir McAfee, and I can't set exceptions there, or I couldn't find them. (But with the previous antivir, there was the same problems). About the repairing on Steam, I've already done that several times.That's why I'm writing here, because nothing helps

@JSpaxcz  Please disable McAfee, temporarily of course, and repair again, then try to play.  As long as you don't do anything else at the same time, your computer should be safe, and you can reenable the AV when you're done.

If that doesn't help, create a new admin Windows account and try playing there.  Make it local, as in, don't link it to your Microsoft account.  You'll be able to (try to) launch Sims 4 without reinstalling anything, but your saves and other user data won't be available.  That's fine for now and can be addressed later if necessary.  Please test in the new account with McAfee disabled as well.

There is not disable temporaly. When I want to create a new account, it demands a new Microsoft account and I don't want to create another + new email, etc. Today I played for about 10 minutes before it started to crash again. I heard that a lot of people have the same problem after the last update, that would mean that the problem is not on my side

@JSpaxcz  There have been a lot of problems with Sims 4, sure, but most of them have been confirmed to be on the user side.  Some are the fault of antivirus software in that it's flagging Sims 4 as a threat, but that's still user-side because the user is the one running the third-party program.

At any rate, you can absolutely create a new admin account without linking it to a Microsoft account.  Select "I don't have this person's information," and you should see the option to "add a user without a Microsoft account."

So, ok, I created a second account, but EA can't run. A window popped up saying: "A REQUIRED PARAMETR IS MISSING CHECK THAT YOUR GAME IS INSTALLED CORRECTLY, THEN TRY AGAIN"

@JSpaxcz  Please post a screenshot of the error.  And list the location where Sims 4 is currently installed.  You can see it in the EA App game library, under Sims 4 > Manage > View properties.

Please also post a new dxdiag in case anything has changed.

So the second time the window didn't pop up, I opened EA, after turning on the game, the exact same crash. I have the game installed: Program Files-EA Games-The Sims 4

@JSpaxcz  Does Sims 4 run properly if you play while the laptop is NOT plugged in and charging?  This will quickly eat battery life, but it's a helpful test.  The idea is that the laptop will (should) throttle power a bit to preserve battery.

If that doesn't help, do you have ArmouryCrate or any other overclocking software installed?  Please list it, including anything from Asus that might have come pre-installed.  And if you know your way around the the app(s), disable any overclocking/turbo boost/etc. settings you can find.

@JSpaxcz  I understand, but it's not working now, so please try my suggestions.  One detail in your dxdiags is that the type of Sims 4 crashes matches a number of threads where users had high-end Intel CPUs that the motherboards were likely overclocking to within an inch of their lives, and disabling XMP and CPU Turbo Boost fixed the issue.

These have all been desktop systems, no laptops yet, but you do have a high-end Intel processor and you are seeing the same crashes.  Since I don't know that your laptop BIOS would have the same options as normally seen on a desktop, I'm offering another way to try to throttle CPU power.  Again, this is a test, for data-gathering purposes.

@JSpaxcz  Laptop hardware can be overclocked just like desktop hardware can, but sometimes that requires running an app to do the work rather than changing BIOS settings.  (As I mentioned, a laptop BIOS often has only very limited options.)  So the question is whether your laptop's hardware is running faster than its components' standard speeds, and if so, how to revert to standard.

What I would suggest is killing ArmouryCrate in the Task Manager and trying again to play.  Make sure ArmouryCrate doesn't start up again on its own.

If it does, or this doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example ArmouryCrate or MSI Afterburner or similar might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.  And if you kill a process and it restarts anyway, let me know.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

I'll try what you suggest, I'm not technically the type, but I'll try. It won't delete anything from my laptop, will it? I wanted to say that yesterday and today, after many crashes, I got into the game and played for incredible hours, 🙂 ...,but I noticed a bug that prevented the Sim from sleeping, even if the Sim was happy, and the mark of sleep was in red or yellow colour, Sim always lay down and got up again within 5 seconds, I know it's not related to the topic, but maybe it has something to do with the crashing game?

@JSpaxcz  The clean boot disables all non-Microsoft services (except for a few that insist on staying active).  It doesn't delete anything.  Undoing its effects is as simple as completing the same process but in reverse: reenabling the services rather than disabling them.  And ending a process in the Task Manager is simply forcing it to close, nothing more.

Having said that, if the game isn't currently crashing, there's no point in doing the clean boot, since it wouldn't be an informative test.

The issue with the bed is probably not related to the crashing.  Still, try moving the bed elsewhere, or replacing it entirely.  Please also test without any mods present.

@JSpaxcz  Edit the URL for the clean boot guide to change its language.  Instead of en-us , write whatever language and country you're using.  Or choose a different language in the lower-left corner of the page, where it currently says English (United States).  You'll also notice that the guide has sections for Windows 11, 10, and 8.1.

As far as damaging your computer goes, you're not deleting anything, you're simply disabling some services, temporarily.  As long as you don't disable a Microsoft service, and checking the box to hide all MS services protects you from accidentally doing so, your computer should work okay if not ideally.  And then you can reenable any service you want or need to keep active.