Re: Sims 4 crashes when loading into household

@IIrjvcII  What patch level do you currently have?  You can see it along the bottom of the screen at the Main Menu, where you have the option to load a save or start a new one.  A fully patched game will be version 1.63.36.xxxx.

If Origin isn't offering an update, try clearing its cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Then restart your computer, and if you still can't update, repair the game first: open your game library, right-click on the Sims 4 icon, and select Repair.

If your game is already fully patched, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything yet; just try to start a new save and see whether you can play for a bit.  Let me know either way.

@IIrjvcII  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

hopefully i did it correctly

@IIrjvcII  Yes, you did it correctly.  The Sims 4 crashes aren't all that specific, so it's difficult to point to a particular cause.  There are also a few nonspecific system errors listed.

So it's best to start with a couple of checks on your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Clear Origin's cache as well:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Restart your computer, and repair the game, even if you've done it before: open your Origin game library, right-click on the Sims 4 icon, and select Repair.

Trash the new Sims 4 folder that you created, and let the game spawn another new one.  Try to start a new save, and let me know whether it works.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

so first it gave me that and when i went into the log it gave me a cabinet file and a txt file, which one should i link? 

Patch 1.63.136.1010. Hope it helped!

@IIrjvcII  Did you confirm that your game is on the latest patch level, 1.63.36.1010?  If not, let me know.

Since sfc repaired all the corrupt files it found, you don't need to worry about attaching the log.  Try playing again, in another clean Sims 4 folder (don't add anything to it), and see whether it works.  If it doesn't, repair the game, then try again.

If it still crashes, please enable crash logs, then try to play again.  Here's how:

• Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
• In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
• Launch Sims 4 and wait for it to crash (whether you can play at all or not)
• After it crashes, wait for any crash dialogs to finish
• Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
• Upload the last .dmp file to a third-party filehosting site (Google Drive, Dropbox, whatever you want) and link it here
• When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

https://drive.google.com/drive/folders/1fhMIced9TWnT6Zu1n35ZMD1zJy6CXIAn?usp=sharing this is the dmp file. when i relaunched the game, this time it made me re-log into origin, too. but it only happened once. i don't know if at this point, i should just uninstall and re-install the game..

@IIrjvcII  I don't have access to the file, sorry.  There should be a way to make it public in Google Drive, but right now, it's asking me to sign in, and since I'm not you, I can't see it.

https://drive.google.com/drive/folders/1fhMIced9TWnT6Zu1n35ZMD1zJy6CXIAn?usp=sharing i'm so sorry i didn't notice but it should be public now ? 

@IIrjvcII  Yes, this one came through fine.  It's an element of the game itself crashing, not anything on your system.  So please clear Origin's cache and repair again, even if you did it before.  Sometimes this doesn't work on the first try, for whatever reason.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can start a new save and play for a bit.  Let me know either way.

There are certainly more invasive troubleshooting steps to try, but hopefully one of the simpler ones works instead.

I did what you said and is still didn't work, I tried to go into build mode instead and it still crashed. It seems that no matter what i do it won't work. I don't know if it helps at all but it also takes a lot longer to load. 

ok, so i am currently re-installing the game but i did create a backup folder on my desktop just in case. 

@IIrjvcII  Let me know if the reinstall doesn't help.  The crash dump says the game, or an element of it, attempted to execute at a non-executable memory address, so the most likely suspect is TS4 itself.  However, the problem could also be one of the runtimes the game uses, or even other system issues that wouldn't seem related.

Please let me know if you've overclocked any components as well.

Okay so, I managed to finally get the sims to work. I had to uninstall and re-install origin about 5 times and then do the same for the sims 4 because it kept saying error and then a serial of numbers. I use re-shade and that's what the problem was, i think, because i recently updated it and it started to go hay-wire after that. But thank you so so much for helping me these past days!