Re: Sims 4 Crashes

Thank you for the help.
I ran the dism and it finished 100% with no errors.
I ran the sfc and it finished with-
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>

I will now run updates and update the graphics driver.

Thank you.

Finished updates to windows and graphics driver. Game crashes to white screen. 

earlier reliability monitor didn’t show anything for the crashes today. Any further ideas?

@abc1190706171  The Reliability Monitor sometimes doesn't update for an hour or two, so you may not be seeing the most recent error(s).  But one thing you can try is disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.  Let me know either way.

It still crashes. I see this entry in the monitor related to my graphics card?

Problem Event Name: BEX64
Application Name: NVDisplay.Container.exe
Application Version: 1.28.2851.9944
Application Timestamp: 5edfa063
Fault Module Name: NVDisplay.Container.exe
Fault Module Version: 1.28.2851.9944
Fault Module Timestamp: 5edfa063
Exception Offset: 000000000005d975
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 08c6
Additional Information 2: 08c61db67294d26684816250d20f7c7c
Additional Information 3: 46fc
Additional Information 4: 46fc050dfd48b287ee1878a65ea4fdca

I turned off origin in game and will see what that does.

@abc1190706171  That's definitely related to your Nvidia graphics driver, and the approach at this point is to do a clean uninstall and reinstall of the driver.  Given the error, this is a good idea regardless of how Sims 4 runs.  Download Display Driver Uninstaller from here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3403

Download a fresh copy of the newest driver:

https://www.nvidia.com/Download/driverResults.aspx/167421/en-us

Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:

Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:

In the blue box, choose GPU, then Nvidia if it's not already showing.  Then click Clean and Restart (red box).

Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode.  Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.

Reboot again, go back online, and see whether the game crashes again.  If it does, another Reliability Monitor entry would be useful.

Did the driver per your instructions. Game crashes. Reliability only shows numerous windows errors for livekernel.

I moved the sims4 folder out and the game works so far. 

@abc1190706171  If you get another crash in the clean folder, I'd be interested to see what new error(s) you get in the Reliability Monitor.  LiveKernelEvents are serious errors, and the specific error code (the number after the "LiveKernelEvent") indicates the type of error being reported, so the info would be useful to see.

These are from prior to the clean install of the graphics driver. My kid didn't like playing a new game so we got rid of the new folder created and put the original one back and game crashed.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80321971358, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 267b09ae-3df9-4926-9a81-53cd51af1983.

Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffa08e4830e010
Parameter 2: fffff8075080372c
Parameter 3: 0
Parameter 4: 2d4
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe6089fe41010
Parameter 2: fffff80531bb2298
Parameter 3: 0
Parameter 4: 38c
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe08935173010
Parameter 2: fffff80629872298
Parameter 3: 0
Parameter 4: 210
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff8287f2ff3460
Parameter 2: fffff80019272298
Parameter 3: 0
Parameter 4: 2970
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffdb075ffcb010
Parameter 2: fffff80689872298
Parameter 3: 0
Parameter 4: 1ccc
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffa88708199010
Parameter 2: fffff80116722298
Parameter 3: 0
Parameter 4: 27c4
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffdb8146561010
Parameter 2: fffff80060e12298
Parameter 3: 0
Parameter 4: 2648
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffb38f574dd1f0
Parameter 2: fffff80262f52298
Parameter 3: 0
Parameter 4: 408
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Problem Event Name: BlueScreen
Code: 133
Parameter 1: 1
Parameter 2: 1e00
Parameter 3: fffff80321971358
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

@abc1190706171  The LiveKernelEvents 141 and 117 are specifically related to the graphics driver, so hopefully the clean install addressed whatever problem was causing them.  The 133 error could in theory be related to just about anything, so more info and context would be useful.  But it's possible that was related to the GPU driver too, so if it doesn't recur, you can probably just ignore it.

The fact that the game crashes when you use the old Sims 4 user folder but not the new one suggests very strongly that the issue, or the current issue at least, is something in the user folder.  You can start again with a clean folder, make sure the game works, and then move your content into it from the old folder in batches, testing each time.  When you get a crash, you'll know that one of the files you just moved is a problem, and you can split and test the last batch until you figure out which one.

Just in case, please also check the sizes of your save files, which are unsurprisingly in the saves folder inside the Sims 4 folder.  Let me know what sizes they are, or take a screenshot and post it.  (You can sort by modified date to distinguish among them.)  There was an issue that caused severe save bloating, and lag and crashing to go with it; while it was fixed in the first December patch, affected saves were not fixed.

here is the saves folder screen shot

It went great for several hours but just crashes again. I’ll check the reliability monitor in morning. Can I start with new folder and move anything over randomly and test? 

thank you for the great advice on this!

@abc1190706171  The save files look fine, no bloating there.  It would be interesting to see what the Reliability Monitor said about the newest crash, although not all crashes generate an error report.  Still, the lack of a software error is useful information too.

Yes, you can move over your content in any order you want.  The order doesn't really matter, as long as all the files get tested.  It might be worth testing your saves with no mods or custom content present though; you don't have to save the game, just see whether you get another crash.

Most of the files in the user folder can actually be left behind; the game will create new ones as necessary.  Here's a complete list of the user content, so you'll know what you need to preserve and what will be replaced.

https://sims4.crinrict.com/eng/2014/09/user-files-explained/

I’m confused on this. The game will create a new folder and files which is ok. I have created households and that’s what I want to move back into the new folder. Which files and folders should I move from old to new sims4 folder to test and get my game creation back?

@abc1190706171  The article I linked explains what each file or folder is within the Sims 4 user folder: what data it contains and whether you'd need to keep it or can just let the game create a new one.

I added one folder at a time and tested. All worked fine until I added the Tray folder and after some time it lagged and then crashed. 

@abc1190706171  It's unusual for the contents of a Tray folder to cause issues, but maybe if yours is particularly large, it could be a problem.  One thing you could try is deleting the in-game Library entries you don't want anymore.  Or, if you want to keep everything, set aside the entire Tray folder, and if you later want some household or build you've created, you can restore that version of Tray long enough to grab the item(s) you want.

In terms of the files inside Tray, each Library entry has four or five corresponding files.  You can sort by modified date to see which ones are for the same item: they'll all have exactly the same timestamp.