Re: SIMS 4 CRASHING ON LAUNCH OCTOBER 2024

@puzzlezaddict I can't load into any household or build mode. I'm just stuck on the loading screen.

Edit: I can send it, I'm not sure if I did it right but it keeps saying I have an error.

This is what the error says I copied it because I don't know how to screenshot:  

Correct the highlighted errors and try again. 

• The attachment's lastexception.txt content type (text/plain) does not match its file extension and has been removed.

I opened it and the only thing in it says XML was the root. I'm guessing that means it the root of the problem because if it is I don't know what to do about that because the creator hasn't updated it. I do remember getting pop ups that something in my mods folder wasn't working with the XML or something like that I don't remember word for word but XML was the main issue.

@Leannonme39  Again, you need to delete the first line of the LE in order for this site to allow you to attach it as a .txt file.

@camizbored  Please install the newest-available graphics driver for your laptop's processor:

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-5000-series/amd-ryzen-5-5500u.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.  If you get another crash, please post a new dxdiag.

It's still crashing so here's the next dxdiag. I installed the new drivers thing and updated and restarted my laptop.

@camizbored  Have you forced the game to run in DirectX 9 mode?  I ask because your new dxdiag lists two new Sims 4 crashes, both of the game in DX9 mode.  If you've checked that box in the game's graphics options (in the lower-right corner, usually to the right of post processing), uncheck the box and restart.  If you've added the -dx9 command line argument in the EA App, under Sims 4 > Manage > View properties, remove it.

You can see which mode the game is using at the Main Menu, in the lower-right corner and to the right of the game version.

If this doesn't help, please reinstall the 2022 VC++ runtimes, which Sims 4 uses.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.

I removed the—dx9 command and installed both of the runtimes, but the game is still crashing. I am starting to lose hope.

I also cannot access the main menu of the game. The game has never gotten that far in the startup process.

@puzzlezaddict  I don't know what I did but my game works perfectly fine now mods and all. I still wasn't able to get the LE txt file to work  even with deleting the first line but Thanks a lot for the help its gratefully appreciated. 

@camizbored  Please create a new admin Windows account and try playing there.  Make it local, as in, don't link your Microsoft account or another email address.  (You should have the option to continue without adding an email.)  You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user data won't be available.

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the new account.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

@apsm1993  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@Leannonme39  I don't know why either, but I'm glad to hear the game is working again for you.

I really appreciate you helping everyone despite not working for EA! I have been struggling with my game since the September update and I am losing hope. My game crashes most times during the loading screen but has opened and allowed me to play a handful of times in the past month and a half. I have filtered through my mods and deleted corrupted mods and I have done the 50/50 method with mods and it seems that this is not the problem since the game has been playable a few times.

@Olivia84677  Does the game ever crash with no mods or custom content present?  I understand that sometimes it runs fine with your mods, but it's possible that whatever is causing the crashes is situational.  You don't need to save your progress when testing if you don't like the effects of removing the mods and cc.

The Sims 4 crashes in your dxdiag are somewhat generic in that they don't point to a particular cause.  So it's going to take some experimenting to figure this out, and I would absolutely start with mods and cc.

If that doesn't help, try forcing the game to run in DirectX 11 mode.  Open your EA App game library, select Sims 4 > Manage > View properties, and add -dx11 to the command line box.

Dear @puzzlezaddict 

It loads very slowly either way but has not crashed without mods in a while. I put the game in the DirectX 11 mode and my gshade does not appear to be on any longer and I haven't had any more crashing issues today. Could my gshade be the problem if it was outdated? How would you recommend about finding the bad mods if it inconsistently crashes? Thank you for the help. 

@magicosims  Your laptop should still be fine for Sims 4.  Ultra graphics settings might be too much for it, but medium-high settings should be fine.  You can also reduce the in-game resolution a bit to help with performance if necessary.

For the crashing, please force the game to run in DirectX 11 mode.  Open your EA App game library, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

@Olivia84677  Yes, GShade could be the issue here, so I would suggest removing it and repairing the game (again).  You can try adding it again later, but please let me know how Sims 4 runs without it present.

When crashes are inconsistent, the best thing you can do is keep track of when those crashes happen.  How long you've been playing, what lot your sims are on, what outfits they're wearing, which other sims are present, even the sim-time of day—all of this could be relevant.  If you notice a pattern, you'll know where to look, for example one of your sims (or an inactive sim for that matter) might be wearing a piece of bad cc that is only a problem when it's actually used.

@puzzlezaddict it did work, I can't believe it, two letters and two numbers were the only thing missing for the game to work. I went from not being able to press play without the game craching to a game working as before. Thank you a thousand time, you are a blessing for this comunity !

 @puzzlezaddict Hi! This thread is a few months old but I'm having a similar problem where I try opening my game, it gets to the load screen, and it flashes white and goes back to EA. I've been scrolling through the thread and I did the dxdiag to see if it was also my graphics, though I'm not sure how to read it so I attached it below. Please, anything helps!

@Wynn1e  A dxdiag is almost always useful.  In your case, please try this workaround for other Surface models (post 17):

https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/m-p/13477590#M270800