Re: Sims 4 Keeps Crashing

Hello @puzzlezaddict, to start, here was my initial message. I will now restart to complete the other steps you provided.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

@puzzlezaddict I completed all steps in order, however the error still occurred. Here is the new one:

Source
The Sims™ 4

Summary
Stopped working

Date
‎18/‎10/‎2023 7:31 PM

Status
Report sent

Description
Faulting Application Path: A:\Origin\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.101.290.1030
Application Timestamp: 64f13304
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.36.32532.0
Fault Module Timestamp: c94bf788
Exception Code: c0000005
Exception Offset: 000000000000153e
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 3081
Additional Information 1: ee2c
Additional Information 2: ee2c0150c1d7cde3322fc6182c66cb64
Additional Information 3: 3326
Additional Information 4: 3326a333c497230b961cc6054d0739fc

Extra information about the problem
Bucket ID: 2a5eec553581bfd2deff5bfdd6853aca (2233605085982964426)

@puzzlezaddict I have since re-updated any drivers, disabled in game overlays from NVIDIA, and have allowed all app options in my antivirus for TS4. Is it in my best interest to completely uninstall and reinstall the game?

EDIT: I also uninstalled my antivirus in case this was blocking it, but the exact same issue persisted.

@busypixie  VCRUNTIME140.dll is a component of the 2015-2019 VC++ runtimes, which have been superceded by the 2022 runtimes and which Sims 4 and the EA App both use.  So please uninstall your current versions and install fresh ones.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, and for every version dated 2015 or newer, click on it and select Uninstall.

You can download fresh copies directly from Microsoft:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

You'll need both the x86 and x64 versions, but skip the ARM version, which is for a different class of device.  Restart your computer after uninstalling and before trying to play.

Reinstalling Sims 4 probably won't help, although it might if the process happens to replace the VC++ runtimes in question.  I don't actually know if that's the case or if the installer detects the presence of the runtimes and skips that step entirely.  Still, it's a lot faster to just replace the runtimes rather than downloading the entire game again.

Hey @puzzlezaddict I have done this twice, one time I was able to play for 2 hours before it crashed again. Yet, the same error persisted, even with the updated Visual C++ Redistributables. I am at a loss...

EDIT: The error still happens even after also uninstalling and re-installing the entire game... *cries in despair*. 

@busypixie  Are you currently playing with no mods or custom content?  A bad mod or cc item could cause this error too, and that's more likely when you can play normally for more than a minute or two: the game runs fine until the mod tries to perform a certain function or the cc item is first used in that play session.  For example, the cc might not cause problems unless it's on-screen.

Hey @puzzlezaddict. I cannot make sense of what is happening. The error code changes now depending on the hour. Sometimes it appears like this, without the VCRUNTIME140.dll error:

Source
The Sims™ 4

Summary
Stopped working

Date
‎21/‎10/‎2023 6:06 PM

Status
Report sent

Description
Faulting Application Path: A:\Electronic Arts\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.101.290.1030
Application Timestamp: 64f13304
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.101.290.1030
Fault Module Timestamp: 64f13304
Exception Code: c0000005
Exception Offset: 000000000123aa37
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 3081
Additional Information 1: 045d
Additional Information 2: 045df5ace5f97de18bb1c74d7dca3afb
Additional Information 3: 50ca
Additional Information 4: 50cac6c2fed698cee859e5d1df13fde3

Extra information about the problem
Bucket ID: 4950f0f5c81b7396b3728b4c6b0283a6 (1401335594394747814)

I have tried playing with different groups of mods and there is no rhyme or reason as to what is happening. I have also attempted to locate conflicting mods with the Better Exceptions mod.

If you're interested, these are the only mods I play with: https://drive.google.com/file/d/1GnohJB1VpV8nkwNtaz6SX5tzQBLA8p8c/view?usp=sharing

The game will crash without mods, but it lasts much longer. It will always ONLY occur in Live Mode, no matter the circumstances. It will never crash in CAS or Build Mode.

EDIT: I have also since updated to Windows 11 in case this had anything to do with my issue... desperate times. I ran a new dxdiag.

@puzzlezaddict We may have found a reason!? My partner installed The Sims 4 base game on his computer and tried with all the mods I use. He had NO issue. I checked my other devices and I kept having this issue! It seems this might be related to a conflict with DLC... as with base game, there is no crash! He has the same Visual C++ Redistributables as me, so I am hoping I see a change with the next patch maybe?

@busypixie  I'd be interested to know which errors happen when the game crashes with no mods present.  Since you can play longer, the mods are obviously having some impact, and it's difficult to troubleshoot properly when multiple factors are at play.

As for your partner's experience, there are several possibilities.  One is that the computer itself is unaffected by whatever is causing your game to crash.  Another is that one of the mods you use is incompatible with one of the packs you own but not with the base game.  It's unlikely that this is entirely a Sims 4 issue though—we'd see a lot more reports than we do.  Lots of players own every pack and happily play for hours at a time with no crashes.

Hey! I seem to be having this problem also. I do play with mods and i updated them all and i still cant seem to find why my game keeps crashing. I havent been able to play since it crashes as soon as I load. This is what my crash thing says:

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.105.345.1020
Application Timestamp: 65e7da79
Fault Module Name: Simulation_x64.dll
Fault Module Version: 1.300.0.179
Fault Module Timestamp: 65e7da22
Exception Code: c0000005
Exception Offset: 0000000000659055
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b16d
Additional Information 2: b16dea5e8c2209a1436d314839634c28

Additional Information 3: 7c83
Additional Information 4: 7c8392fbe827eb7b3d4c502bf7f30390

Extra information about the problem
Bucket ID: ea513138e3b3a4b28b74a3ac58df1116 (1978386096943206678)

My info:

@hc0er56hvli3  Thanks for the info.  This type of crash is often related to mods, so please remove all of your mods and custom content and test again.  You don't need to save your progress.

If you get another crash, please test a new save, still without mods or cc.

So I did this and found a couple of mods that might be the issue and deleted them. My game was working perfectly fine till a day ago when and I decided to remove a few more mods i didn't need; but now its back to crashing again. Is it still mod related?

@hc0er56hvli3  It may well be mod-related.  The only way to find out is to play with no mods or custom content at all.  You don't need to save your progress; this is just for testing.

Hi, I know this is late but I'm also having this issue. I have a bunch of mods and can't bother yet to have to go through all of them and wait, so I was wondering if you were able to help me? I've never had this issue before where my game would just crash and it just happened this month. I removed a lot of mods I don't use and save files I don't use. I just want to know exactly what the issue could be, if its mod related or something else. I checked through event viewer the details of the application error and this is what it said 

Log Name: Application
Source: Application Error
Date: 12/28/2024 2:32:29 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: DESKTOP-R7OK61M\sammy
Computer: DESKTOP-R7OK61M
Description:
Faulting application name: TS4_x64.exe, version: 1.111.102.1030, time stamp: 0x67367823
Faulting module name: VCRUNTIME140.dll, version: 14.40.33810.0, time stamp: 0x119a1ae6
Exception code: 0xc0000005
Fault offset: 0x000000000001142e
Faulting process id: 0x0x23A8
Faulting application start time: 0x0x1DB5903F5B24F37
Faulting application path: D:\Documentss\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
Report Id: 4a901aeb-5ca2-4aa5-98b8-4e09c1485868
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-12-28T10:32:29.2724725Z" />
<EventRecordID>52152</EventRecordID>
<Correlation />
<Execution ProcessID="16448" ThreadID="16332" />
<Channel>Application</Channel>
<Computer>DESKTOP-R7OK61M</Computer>
<Security UserID="S-1-5-21-2525397128-3785433024-3576664711-1002" />
</System>
<EventData>
<Data Name="AppName">TS4_x64.exe</Data>
<Data Name="AppVersion">1.111.102.1030</Data>
<Data Name="AppTimeStamp">67367823</Data>
<Data Name="ModuleName">VCRUNTIME140.dll</Data>
<Data Name="ModuleVersion">14.40.33810.0</Data>
<Data Name="ModuleTimeStamp">119a1ae6</Data>
<Data Name="ExceptionCode">c0000005</Data>
<Data Name="FaultingOffset">000000000001142e</Data>
<Data Name="ProcessId">0x23a8</Data>
<Data Name="ProcessCreationTime">0x1db5903f5b24f37</Data>
<Data Name="AppPath">D:\Documentss\The Sims 4\Game\Bin\TS4_x64.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll</Data>
<Data Name="IntegratorReportId">4a901aeb-5ca2-4aa5-98b8-4e09c1485868</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Not sure if this is any help or if you understand this, but I also have the dxdiag file attached too. If you need anymore information, just let me know. I just want to know what the issue is exactly instead of having to guess by reinstalling my game a bunch of times, thank you.

@lush0713  The error info says Sims 4 (TS4_x64.exe) crashed due to a fault with VCRUNTIME140.dll, which is a component of the Microsoft Visual C++ Redistributables, 2015 and newer versions.  The problem could be the VC++ runtimes or some resource that uses them, including mods or custom content.  So while I understand you don't want to sort through all your mods if it isn't necessary, please do test with no mods or cc at all, as in, move the Mods folder to the desktop.  If this fixes the crashing, you'll at least know what you need to do.

If you get this same type of crash with the Mods folder removed, please uninstall your current versions of the VC++ runtimes and install fresh copies.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.

Separately, but possibly related, your dxdiag shows that your C drive is almost completely full.  7 GB free is enough for Windows to maneuver, but only barely, and not necessarily while running Sims 4.  So please clear at least another 20 GB.  Your D and E drives both have plenty of space, so it shouldn't be too difficult.

Hi, I tried redownloading the visual c++ since I thought it was strange that out of no where my mods were causing an issue that has never happened to me and the issue still persisted. It is unfortunate but since its not a super big issue for me, I'm holding back looking for the exact issue in my mods folder but I am removing some unnecessary mods instead. Thanks for the help and i did remove some things to get more storage because it is something I had to do regardless of my game lol. I'll have to look up which type of mods usually cause crashing since I removed cas cc that was there when I began to have the issue, it could be build mode cc so I still have yet to remove some of those too. 

@lush0713  There's a whole Mods & CC Issues forum here if you want more specific mod-related help:

https://answers.ea.com/t5/Mods-CC-Issues/bd-p/the-sims-4-game-issues-mods-en

Hi @puzzlezaddict, could you please take a look on my DxDiag export too? I don't play on Mods or CC, and my Sims crush once I open the game - each time.. I used 'Repair' option from EA app but it didn't help ☹️  would really appreciate your help

@paulniew  I don't see any obvious problems in your dxdiag, and no Sims 4 crashes either.  Does the game open and load a little bit, then close; or does it fail to open at all?  Do you see an error message?  If so, please post a screenshot.  It's fine if the screenshot is in Polish.

Please also launch the game again, then look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of this most recent attempt to launch Sims 4.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.