Re: Sims 4 Not Opening through EA App

i have the same issue but this wont work for me I even uninstalled my game.

@thugluscious  Are you saying you tried the clean user folder?  If not, please try it now.  Uninstalling the game's program files wouldn't remove this folder.

If this doesn't or didn't help, please post a dxdiag, as described.

yes i tried a clean user file and was still inable to utilize game but for me I'm not sure if the same for the original poster but my ea app confuses that the game is already open and refuses to start. I've uninstalled deleted my file everything possible and still no solve.

Nope, it did not work. It's just sitting here doing the same thing as it was doing before.

@FairClarity  Then I would like to see a dxdiag.  Please attach one to a reply in this thread.

Update: 

I didn't do the dxdiag, but I stopped playing Sims for like a week or two then I tried to get on (with my original Sims 4 game with all my saves out of the Electronic Arts Folder, which started a new folder) I got on, and it actually got into the game. So I got off, deleted the new folder and put the old folder back in the EA folder. Then got back on the game, and it was fixed. 

I have no idea why it was fixed, but it was.

I moved my sims 4 file before uninstalling and the game would open with a empty folder

@Purple_Panther16  Then you need to put the folder back, or at least the files you want to preserve.  Keep in mind that one or more of your mods or custom content items may be broken, so test those first before transferring your saves.

If you need more help with this process, please let me know what you're trying to do and what happens instead of what you want.

thank you that helped it ended up being something in one of my mods folders that was preventing my game from opening up

I came across the same problem, I also have mods so I thought it was because of my Mods… I deleted all my mods (just moved the mods to another folder separate) and the game still didn’t load. I uninstalled the game, reinstalled it, restarted my computer, turned off one drive - then turned it back on and it was because my saves was not in the right documents location (it was connected to the my one drive) you can check where your saves are stored by clicking “load game” in the main menu.

If you can start a new game, it’s the saves folder. Make sure your saves are connected to the current running game. (One drive / Local was separate and my computer gives me a hard time to just keep it local)

i hope this helps!! 

Hi I was having the same issue and removing the folder helped but would I have to just start over or is there a way I can get my saves back?

@KenzieWhite08  You can move your saves to the new Sims 4 folder, along with the Tray files (saved household sand builds), plus Screenshots and Recorded Videos if you care about those.  It's best to move the files, not the folder they're in.

If you have mods or custom contnet you want to keep using, test those first, in the new folder, and discard any that prevent the game from working.  If you have a lot of files to sort through, the 50/50 method can make the process much more efficient:

https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method