Re: Sims 4 Spa Day and Luxury Stuff Pack not working

Hello there,

Thanks for the reply.

However, if i were to click on the game, there is no "i" button. Just a "play" button.

Perhaps I'm doing it wrongly?

Thanks!

Sorry, i think i got what you mean. However, both packs are downloaded already. I'm unsure why the contents of the packs are not appearing in game.

Thanks!

Thanks. Can you try going into the game details page and trying a repair on the individual panels for Spa Day and the Stuff Pack. 

Hi there, I have done the individual repair thrice for both panels. But problem is still there. Are there any other possible solutions?

Thanks for your time!

@lovemacaron07 Thanks. Also your thread has been moved to the Sims 4 forum. Can you navigate to My Documents/Electronic Arts, and move the Sims 4 folder to your desktop or other backup location, then try launching again?

Did as per your suggestion but still the same....

At this stage please contact support, perhaps the issue is account related. They can check on your account and take any appropriate steps. 

http://help.ea.com/en/article/contact-ea-help/

Hi, click on the link as per your advice. However, there is only "Live Chat" option available and the waiting time is very long. Is there any alternative way to contact support?

Thanks!

Hi,

wait times are long all over atm cause of the Fifa 16 release this week.

What country are you in ? Calling or call-backs are also options, depending on your country

Like this person I am still having all the same problems and I have been onto support who logged into my account and did whatever they did and assured me it was all working, but it is not.  So frustrating as Sims 4 is so boring without being able to get new additions workingI

I reset my computer and I lost all the Sim game. I don't even know how to save the game since I change my window in Window 10.I Reinstall my Sims  4 on my DVD but the Sim stuff pack I don't have a DVD, which I only downloaded it  direct to EA. 

I can't even find the game details. 

Click on the i on the base game in Origin.