Community ManagerHey @Cheri9803, can you ensure that you are running Origin as administrator and that your firewall and anti-virus are not blocking Origin and that you also have the ports for Origin open.
The ports to open are:
You can also try turning off the routers firewall to see if it helps.
Darko
Community ManagerLet me know how you get on @Cheri9803.
Darko
Community ManagerHey @Cheri9803 are you trying to launch the game from Origin or Steam?
Can you ensure that you are running Steam, Origin and your game as administrator and that nothing is blocking any of them.
Darko
Community ManagerLet me know how you get on @Cheri9803.
Darko
@Cheri9803 When you install Sims 4 from Origin, only your Origin-owned packs get installed. If you want your Steam-owned packs, you need to install them through Steam, and in order for that to work, you need to have also installed the base game from Steam. Once it's installed, you can then download your other packs from Origin and launch the game from Steam, that is, if it's working properly.
The error you're getting is because Steam doesn't recognize the game when it's installed from Origin.
@Cheri9803 You uninstall the Origin version of the game and install it from Steam. Once you've installed the base game and any Steam-owned packs, you sign into Origin and download the packs you own there. Origin will (should) recognize the Steam-installed game and let you add the rest of your packs.
