Forum Discussion

Joggernutt's avatar
Joggernutt
New Novice
1 month ago

royal pack

royal pack still isn't working or installing says it installed on both ea. play and steam but nothing to show for attached picture

5 Replies

  • i'm literally having the exact same issue except with all of my purchased packs 

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Joggernutt​ Are the packs still deactivated or are you not seeing them at all? You can find the Pack Selection page in Marketplace > My Collection. 

    If you could send a picture of what you see, that'd be great! 

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Joggernutt​

    Does the Royalty and Legacy pack appear deactivated under Marketplace > Collections? If so, you'll need to click 'Pack Selection,' select the deactivated pack, and click confirm to activate it. 

    Let us know what you see, thanks!