Forum Discussion

New Novice

1 day ago

Solved

Royalty & Legacy code/bonus content issues

Sul sul, pretty much as stated in the title. I got weak and bought the new EP bundle via a key seller. It explicitly states it is the bundle. When activating the key it also clearly stated it show...

EA_Solaire
17 hours ago
Hi all,

If you have purchased from a third-party retailer, you will need to contact that retailer for any issues with your codes or missing preorder content. Please also read over the post here for more information on game codes and preorder content.

If you purchased from the EA app, please check the Order History on your account to verify that this purchase was successful. If you're seeing this purchase showing as failed, or processing, you'll need to contact the live support team here so they can look over your transaction history with you and see what's happened.

For purchases from the Xbox and PlayStation store that have not gone through, please get in touch with either Xbox or PlayStation support so they can review your purchase history.

dulamass

Seasoned Newcomer

1 day ago

I activated a key of the newest DLC The Sims 4 Legacy: first Key for DLC and second Key for Bundle.

But the DLC does not show up as purchased. I cleaned a cash, but it did not helped. When i try to activate a key again, it tells me, that it is already activated.

When im entering the game, it tells me, that i already have the DLC, but i cant download and install it from the game.