I have email proof that I have bought these packs; and I have played them all, but Cottage Living and Enchanted By Nature are showing as unavailable in the pack selection menu. Does anyone know what I can do about this?
No, I'm pretty sure it is through the EA app!
DragonPIays Are you playing through Steam? I ask because Cottage Living (EP11) is installed into a copy of Sims 4 from the EA App, but I also see evidence of a Steam install.
Point is, if you're using Steam, uninstall the EA App version, clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and download only the packs you own in the EA App, not a second copy of the base game.
puzzlezaddict I'm so soory for the delay, a family member has been in hospital so I haven't been able to get back to this. I've finally had time to look for the files, I've found them and attached are the screenshots. These files have been opened and played before, it's just in the last few months they have stopped working.
DragonPIays Please run searches for these two packs. Open a File Explorer window, click This PC in the left panel, and enter EP11 (this is Cottage Living) in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here. Repeat for EP19 , which is Enchanted by Nature.
You should see at least three folders for each one, plus some world files that contain data for the included neighborhoods. If you don't, either the packs aren't actually installed or the search isn't finished yet.
Hi puzzlezaddict attached are screenshots of all packs, working and not working, and a screenshot of the transaction list. The transactions say completed. The only one that failed was Seasons which did work eventually and is currently playable.
DragonPIays Please post a screenshot or two of the packs showing as present but not available to uninstall. And check the status of the purchase. Go to ea.com, sign in, open Account Settings > Payment & Wallet > Order History, find the details for this purchase, and list the status of the transaction: Completed, Processing, or Failed.
Hi, sorry, I've just seen this! They do show as owned, along with all the other packs. But Enchanted By Nature (and Fairy Garden) and Cottage Living do not have the option to uninstall. These were bought from EA.
DragonPIays Do the packs show as owned in the EA App, under Sims 4 > Manage > Manage add-ons? And where did you originally buy them: from EA, from Steam, or from some third party?
