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fantomte's avatar
fantomte
Seasoned Novice
3 months ago
Solved

Sims 4 Crashes Before Reaching the Main Menu. Please Help!!! =)

It starts up like it's going to work, but it crashes right before it should go to the main game menu. I've tried restarting my computer, moving out all mods, deleting/redownloading Sim 4 and all additional content, and even a fresh download for the graphics driver. It will not go past this screen.

It was working earlier today even, but I think it updated and now it won't go past that screen. I can't seem to figure out what is going on at all. Please help. =)

9 Replies

  • fantomte's avatar
    fantomte
    Seasoned Novice
    3 months ago

    I've also tried deleting "localthumbcache.package", renaming Mods folder, repairing Sims 4 through EA App, and disabling overlays.

  • me too and I have done everything I know to do and it just will not load the game 

  • What was the problem file? I have narrowed it down to all of my save files.

  • bmcmvox's avatar
    bmcmvox
    New Novice
    3 months ago

    Yeah, I had tried that a fews times earlier with different saves and as soon as I try to load the old save files ingame it crashes. The update has done something

  •  

    I cannot access the old save at all.

    I can start a new game if I remove all the old saves. I played for about 2 hours with no crashing. Problem is, when I follow the instructions to recover the old saves, when I go to load them in game, the game insta crashes. Every time I open the game after that, it crashes on the loading screen. If I remove all the old saves again, the game will load up and I can play my new save I created after the update. Having them in the folder doesn't seem to matter provided the last save I accessed was the new save. If i try to load and old save, the game will crash every time I open it from then on. That is why I suspect the game is preloading the "last accessed save"  before it loads the main menu screen

  • bmcmvox​  Do you see a lastexception file in Documents > Electronic Arts > The Sims 4, one that was created at a time when you tried to open one of these saves?  If so, please open the file and delete the first line of text, then attach it to a reply here.

    Separately, would you be willing to share an affected save with me, or possibly with EA QA if anyone there is interested?  If so, upload the save to a filesharing site (Google Drive, Dropbox, etc.) and either post it here or PM me the link.  I won't share it with anyone without your permission, so please do let me know whether I can pass it along to EA, or to another regular helper here if they ask.

    Please make sure the link is accessible to someone who isn't signed in, especially with Google Drive.

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