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saturnzi0's avatar
saturnzi0
Rising Newcomer
4 days ago

Sims 4 crashing before main menu

I’ve looked at all the forums and tried everything. I’ve updated drivers, cleared cache, repaired my game, moved mods and save files, ran my game and steam and EA as administrators and STILL nothing has worked. I can’t even load into the main menu to untick the box where all your mods show up on startup. I’m actually at a loss at this point I don’t know what to do. I was playing fine last night after the new version before my game crashed because of steam maintenance.

Any guide is appreciated.

custom content (cc)

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    saturnzi0​ dragonslayer1913​  If you have any files in ConfigOverride, please delete them.

    Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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