I am unsure what happened but one day I tried to boot up the sims 4 and it will launch then crash on the plumbob loading screen. I have uninstalled EA aswell as the sims 4, there are no mods, I have moved the folder so the game can make a new one, I have made sure my computer works with dx11 and dx9 and NOTHINGGGG is working AT ALL
@camizbored To be clear, you moved the Sims 4 folder in Documents > Electronic Arts? If not, that would be the first step.
If that doesn't or didn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict Hi I'm having the same problem. First my save file I was making wasn't loading into one of the households so I tried fixing that. I took the The Sims 4 folder out of the Electronic Arts folder and put it on my desktop, but I think I made it worse because when I put everything back into the Electronic Arts folder (You know where it spawns when you open the game. Now the game opens but it crashes while on the loading screen. I can't even get to the main menu.
Edit: I did that dxdiag thing I followed the directions you left.
I hope I am doing this right, sorry if I'm not. I'm having the same issue
This is my first time posting, the game crashes at launch, screen flicks black goes white then crashes back to EA app. No codes, nothing. I've repaired the game multiple times, it worked once then stopped. Ran a dxdiag, I have no idea what I'm doing, please help. It should have all the system stats on the dxdiag, if more info is needed please let me know and I will try to give the info if I know it.
If I did this wrong please let me know how to properly ask for help on the site and I will fix it.
@Leannonme39 Does Sims 4 work properly if you remove the user folder from Documents > Electronic Arts and don't put anything back? Please test if you haven't already and let me know.
Your dxdiag lists a number of Sims 4 crashes, but they're all too generic to help with troubleshooting.
@FoxyLover04 You provided the dxdiag correctly, and it shows the problem: Sims 4 is crashing because the AMD graphics driver is crashing. But your laptop should be running the game with the Nvidia graphics card instead. So please tell it to do so: open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_Launcher_x64, and choose the high-performance processor. Do the same for TS4_x64. Restart your computer and test.
If you get another crash, force the laptop to use the Nvidia GPU through the Nvidia Control Panel. Right-click the desktop, select the CP, choose Manage 3D Settings > Global settings, and choose the high-performance Nvidia processor. If this helps, you can remove the global setting and apply it only under Program settings, for TS4_Launcher_x64 and TS4_x64. But please test the global setting first—a few players have reported that the program setting doesn't work correctly.
@puzzlezaddict Yes it works. I was able to play normally.
Update: The game loads to the main menu when I only have my tray files in the folder. When I have my mods the loading screen to the main menu freezes to a point I have to close my game and the saves won't work at all it crashes before it finish loading to the main menu. I don't know if its my doing or the game itself. I really hope there's a solution because I've been working on my save file for two months now and all my work will be gone.
Update 2: I put all my save files in one by one and it seems to be working but now when I put my mods folder in the loading screen won't go all the wat through it just freezes to the point I have to close out of the game.
@Leannonme39 It sounds like you've established that the problem is something in your Mods folder. Here's a list of mods and cc currently known to be broken:
Other than that, the 50/50 method can narrow things down quickly:
https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method
If you need further mod-related help, please post in the Mods forum describing the problem and what you've done already. It's not that I don't want to help, but I don't know enough about which specific mods are broken right now to offer more than the 50/50 method linked above.
https://answers.ea.com/t5/Mods-CC-Issues/bd-p/the-sims-4-game-issues-mods-en
Hi, my Sims 4 game is not working either. It's very distressing for me..
The game also crashes at launch, screen flicks black goes white then crashes back to EA app. I've repaired the game multiple times, but it never worked. So I deleted the the game and EA app and reinstalled them, but still the same problem. I have no idea what to do next...
I ran a DxDiag, but don't understand it. Find my DxDiag file attached.
Will someone help me, please?
@Jeanine112 Thanks for the dxdiag, which doesn't list any Windows errors but does show that your graphics drivers are very out of date. Please update the Intel driver first; you can find the newest-available driver here:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer afterwards.
You can find the newest Nvidia driver here:
https://www.nvidia.com/en-us/drivers/
Select GeForce, 900M series, 920M, Windows 10, and download the Game Ready Driver dated April 2019. It's still old but several years newer than your current one. As before, run it as an admin, and restart your computer after installing and before trying to play.
If Sims 4 crashes again, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after updating both drivers. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
@puzzlezaddict I can play now but the save file I worked two months on is unplayable. I can't load into any household or edit the lot. It'll go through the whole loading screen but go right back to the map.
Edit: Actually its all my save files I can't load into the household like AT ALL
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