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poohstones's avatar
poohstones
Rising Novice
22 days ago
Solved

Sims 4 crashing unexpectedly

So long story short this account i had from 2013 and the email that I had for the account was non existent which was fine till about a year ago when the account wanted a verification code. Sims 4 wor...
cc or mods removed
crashing
game packs
  • puzzlezaddict's avatar
    puzzlezaddict
    21 days ago

    poohstones​  Your description sounds like the kinds of random crashes we often see on high-end Intel processors that the motherboard may overclock by default.  Updating the BIOS sometimes fixes the issue, so please do that if you're not already up-to-date.

    The next step would be disabling CPU Turbo Boost in BIOS (it would be somewhere under Advanced settings, but where exactly depends on the board).  However, before you do that, I'd like to look at a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Dave1942​  I'd like to see a dxdiag from you too, but given your multiple issues, I'd rather try to help in a new thread.  So please start your own restating your issues, and attach your dxdiag there.

BLUIGRL's avatar
BLUIGRL
Rising Novice
22 days ago

Google AI says today: 

My Q: did maxis crash the sims 4 with their new marketplace causing integrated graphics issue for pcs

AI Answer: While there wasn't a single catastrophic "crash" event for all PC users, the launch of The Sims 4 Marketplace and the accompanying game updates in March 2026 (and previous significant updates in 2024) caused widespread instability, specifically for players using integrated graphics or older hardware.

EA Forums

Key Issues Reported

Marketplace & Mod Conflicts: The introduction of a built-in marketplace for paid custom content reportedly broke over 90% of existing mods. This led to frequent game crashes, "white screen" errors, and broken user interfaces (UI) for players with active mod folders.

DirectX 11 Transition: Maxis transitioned the game to DirectX 11, which significantly improved performance for newer PCs but caused integrated graphics drivers (like Intel Iris or UHD) to fail. Many players on older laptops found the game unplayable unless they manually reverted to DirectX 9.

The "Shopping Cart" Button: A controversial, pulsating "shopping cart" icon added to the UI was cited as a major performance drain on lower-end systems and an accessibility issue.

EA Forums

Recommended Fixes for Graphics Issues

If your game is crashing on a PC with integrated graphics, try these common community-verified steps:

Switch to DirectX 9 Mode: Open your EA App Game Library, click Manage > View Properties, and add -dx9 to the command line box to bypass DX11-related driver failures.

Force High-Performance GPU: If you have a laptop with both integrated and dedicated graphics, use the Windows Graphics Settings to force TS4_x64.exe to use the "High Performance" (Nvidia/AMD) option instead of "Power Saving" (Integrated).

Clear Cache Files: Go to Documents\Electronic Arts\The Sims 4 and delete the localthumbcache.package file to clear temporary data that often causes UI glitches.

Update Intel Drivers: Ensure you have the latest Intel Graphics Driver installed, as older versions are incompatible with the recent engine updates.

EA Forums

 

  • poohstones's avatar
    poohstones
    Rising Novice
    22 days ago

    So my problem is not something to do with graphical i dont think. the game doesnt freeze or white screen it just shuts down no error just shuts down in the middle of my game more when i load buildings but sometimes when im playing. The game is set to directx 9 still crashed. All my drivers are updated and cleared the cache multiple times i literally forced sims 4 to give a brand new file no saves and it still crashes. I spent 8 hours trying to fix it yesterday with every fix still nothing i dont know if its the update that has done this because i got my account back on the 23rd. So i couldnt test it beforehand.

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