Forum Discussion

LadyA2301's avatar
LadyA2301
Rising Novice
3 months ago
Solved

Sims 4 Crashing

I have been trying to play my sims for about 3 weeks and everytime I load into the game and click resume or load game it loads then crashes after 5 seconds and I’m stuck on a white screen. I’ve taken...
crashing
launching
never cc or mods
steam
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    3 months ago

    LadyA2301  I can't find drivers for your system on the Kamrui site, but it's very possible that the site doesn't provide any tailored drivers and instead uses generic Intel/Microsoft/etc. software.  At any rate, this error is the same as before: a crash of the graphics driver.  Installing a new driver should have fixed it, but since it didn't, I would suggest clean-uninstalling this driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    and reinstalling the driver I linked.  If that doesn't help, clean-uninstall the driver again and do NOT install a new driver.  Instead, go back online and let Windows download whatever it thinks is a suitable driver, restart your computer, and try again to play.

    rw219xx  If you're specifically seeing a LiveKernelEvent 141, that's a crash of the graphics driver, and you should either update or, if you already have the newest-available driver for your GPU, do a clean uninstall and reinstall, as described in the link above.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 months ago

LadyA2301  Please run a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here


Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

If that doesn't help, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • LadyA2301's avatar
    LadyA2301
    Rising Novice
    3 months ago

    That first message I received said "Windows Resource Protection did not find any integrity violations" and I had no updates to install. After running the errors, it doesn't state the reason sims isn't working it just says the page stopped interacting with Windows and closed and for me to go check the Security and Maintenance for additional information on it and when I went there it says no issues have been detected by Security and Maintenance but I had another error for something else and it gave this message: 

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎2/‎23/‎2025 11:01 PM

    Status
    Not reported

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name:    LiveKernelEvent
    Code:    141
    Parameter 1:    ffffd30ba54c5010
    Parameter 2:    fffff80361802470
    Parameter 3:    0
    Parameter 4:    ffffd30ba34230c0
    OS version:    10_0_26100
    Service Pack:    0_0
    Product:    768_1
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    1033

    Files that help describe the problem
    WATCHDOG-20250223-2301.dmp
    sysdata.xml
    WERInternalMetadata.xml
    memory.csv
    sysinfo.txt
    WERInternalRequest.xml

     

    • rw219xx's avatar
      rw219xx
      Rising Newcomer
      3 months ago

      I’ve had the same live kernel event code for the past 3 weeks. My device is literally 3 weeks old too! The game is running really high ram so I think it’s causing it to crash. I saw someone else on here saying that they noticed since the update they’ve had a memory leak and high ram so not sure they are related. Hopefully the new update coming on 25/2 solves it.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,866 PostsLatest Activity: 32 minutes ago