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shirazhos's avatar
shirazhos
New Rookie
2 days ago

sims 4 crashing

hey,

 

My game is crashing. on thursday i was able to play 5 hours stright, but then on friday and saterday my game crashed 4 times after 10 mintues of play.

i tried changing the lot, opening up a new save.  nothing worked. it crashes in playmode but also crashed in build and buy mode. so i really dont think it has to do with a certain action. 

i did just buy the new expansion pack so it might be related.

 i am attaching a dixdag file 

 

3 Replies

  • shirazhos​  These errors are also all over the place.  The first is extremely generic, the second is often related to higher-end Intel processors that the motherboard may overclock by default, the third has multiple causes but can be triggered by conflicting software, and the fourth is usually related to a bad graphics driver or the game running out of memory.

    It's unlikely that there are four different things wrong with Sims 4 or the software the game needs in order to run.  So what this suggests to me, in conjunction with the BSODs, is that there's something very wrong with your computer.  Hopefully it's a software issue, but it could be hardware as well.  CPU problems can look like a lot of other things, and a RAM issue can look like pretty much anything.

    I would be happy to try to keep troubleshooting here with you.  But I want to say that you may be better off getting this computer looked at in person by a professional.  If that's not feasible, right now or in general, there are still things you can do yourself; this is not a signal to give up.  I just want to be realistic here and also not keep wasting your time if you're going to end up taking the computer to a shop anyway.

    As for current troubleshooting, I would run a virus scan and then a repair install of Windows.  (This doesn't delete your data, just refreshes the OS files.)  Then I'd see how things looked.  I described how to run a virus scan at the end of this guide to the "already running" error, which it sounds like you need anyway:

    [CURRENT ISSUE] Sims 4 Unable to Start, Already Running | EA Forums - 11818313

    Here's how to do a repair install:

    https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

    I would also update the computer's BIOS if you're not already on the most recent version.  I can't tell what motherboard you have from your dxdiag, but it should be printed on the board itself as well as in the documentation you have from the seller.  Google "[motherboard name] drivers" and choose the Asus support page for your board; your current version is 2603.

    The BSODs should show up in the Reliability Monitor too, so you'll know if you're getting new ones.  There should also be a MEMORY.dmp file directly in C:\Windows, which you can provide if necessary, but I'd rather only look at it after you've done the above and if you're still getting BlueScreens.

  • shirazhos's avatar
    shirazhos
    New Rookie
    1 day ago

    My game crashes after a few minutes of playing the sims 4. i tries restarting my computer but now i cant even open the game, it says it is already running - it is not i promise. tried repairing it in EA app, but it got stuck (the progress bar didnt  progress for 10 hours), so i tried to cancel the repair, and it doesnt let me. 

    C:\Windows\Minidump - this directory is empty. 

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.121.372.1020
    Application Timestamp:    698f7d7c
    Fault Module Name:    TS4_x64.exe
    Fault Module Version:    1.121.372.1020
    Fault Module Timestamp:    698f7d7c
    Exception Code:    c0000005
    Exception Offset:    00000000013b4b41
    OS Version:    10.0.26200.2.0.0.768.101
    Locale ID:    1037
    Additional Information 1:    ca63
    Additional Information 2:    ca630891b1b3ce53dc041a08689bee9d
    Additional Information 3:    5c7f
    Additional Information 4:    5c7fa399f58da8e4ca5988aabe5e058a

    Extra information about the problem
    Bucket ID:    3d4ff34c798130a557256bb016f99b4b (1667857641054509899)

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.121.372.1020
    Application Timestamp:    698f7d7c
    Fault Module Name:    python37_x64.dll
    Fault Module Version:    3.7.150.1013
    Fault Module Timestamp:    67f85748
    Exception Code:    c0000005
    Exception Offset:    0000000000048ac7
    OS Version:    10.0.26200.2.0.0.768.101
    Locale ID:    1033
    Additional Information 1:    a3ae
    Additional Information 2:    a3ae4da59dca29d0c6f961f19884f117
    Additional Information 3:    8ce0
    Additional Information 4:    8ce0710c733526cd8034233858244c0e

    Extra information about the problem
    Bucket ID:    7f586905e1515461571b11ea4914b2ac (1664944185189642924)

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    BEX64
    Application Name:    TS4_x64.exe
    Application Version:    1.121.372.1020
    Application Timestamp:    698f7d7c
    Fault Module Name:    StackHash_c09f
    Fault Module Version:    0.0.0.0
    Fault Module Timestamp:    00000000
    Exception Offset:    PCH_B3_FROM_ntdll+0x00000000001625A4
    Exception Code:    c0000005
    Exception Data:    0000000000000008
    OS Version:    10.0.26200.2.0.0.768.101
    Locale ID:    1033
    Additional Information 1:    c09f
    Additional Information 2:    c09f0fded0438a484e183ff523d13766
    Additional Information 3:    eb1d
    Additional Information 4:    eb1d775791c94bd8d2f9ba6ec7382eb3

    Extra information about the problem
    Bucket ID:    5f6e87b0df68d7ff2c6e128620b55827 (2048595247783827495)

    this is from a different day: 

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.121.372.1020
    Application Timestamp:    698f7d7c
    Fault Module Name:    TS4_x64.exe
    Fault Module Version:    1.121.372.1020
    Fault Module Timestamp:    698f7d7c
    Exception Code:    80000003
    Exception Offset:    0000000001184712
    OS Version:    10.0.26200.2.0.0.768.101
    Locale ID:    1037
    Additional Information 1:    4f87
    Additional Information 2:    4f872ef61f52e0a887c3b26ce3c54b11
    Additional Information 3:    5fb4
    Additional Information 4:    5fb4b06208323c3d1a6d7b544c9f6fcf

    Extra information about the problem
    Bucket ID:    f81f466583df2a2cbcd05b2987b7388a (2076259662146517130)

  • shirazhos​  Your dxdiag shows three different BlueScreens in a row, plus one other serious error, repeated 2.5 times (because the dxdiag only lists the last ten errors).  So there's something going on that's more serious than just a Sims 4 crash.  Are you getting BSODs while you play, or in some other specific context?  If you're not seeing them, they're probably happening during the shutdown process, but they're definitely happening at some point.

    The BSOD codes don't make it clear what exactly is wrong, so if you want to troubleshoot that, I'll need to look at some crash dumps.  Go here:

    C:\Windows\Minidump

    For the most recent four files, right-click them and Copy, then right-click the desktop and select Paste.  From there, you can zip the files together, upload the .zip to a free filesharing site, and link it here.

    For the Sims 4 issue, I'd need to know what kind of crashes these are. So please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.