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0_Aleda_0 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
- 0_Aleda_02 days agoSeasoned Newcomer
puzzlezaddict I tried the first step but it didnt work
0_Aleda_0 Most of the crashes in your dxdiag are from the EA App, not Sims 4. So please do a clean uninstall of the EA App with Revo Uninstaller (the free version is fine). Use the Advanced scanning method when asked. Restart your computer, reinstall the App, and restart again. Open the App as an admin: right-click and select "Run as adminstrator." Make sure the App has loaded fully before trying to launch Sims 4 through Steam.
If Revo can't find the EA App, download a fresh copy of the App installer and run it. You may get the option to repair the App, and if so, choose that. Then you can try running it as an admin, but if that doesn't work, remove it with Revo (it should show up now) and then do the rest of the above.
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