sims 4 disconnects internet
the sims 4 disconnect my computer from the internet. it seems like it turns my wifi adapter off when it's running. ironically this also prevents it from accessing the gallery
things i've tried:
- allowing ea app and the game through my firewall and antivirus
- accessing the network with a different device while the game is running (my phone, switch, and ps4 can)
- power cycling my pc and router
- googling this exact problem and looking at various different threads and trying all suggestions in them
it's bizarre and incredibly frustrating, any help appreciated
@congealed Since the issue disappears when you use a different network, i.e. the hotspot, the problem is likely your main network. You've already powercycled the router, but the problem could still be the router itself, or it could be your ISP. I would therefore suggest contacting the ISP for more troubleshooting. I'm not sure you could even solve this from your end, but even if so, you'd probably need the tech support to walk you through the process, for example explaining how to open ports on the router or something similar.