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LeafLansink's avatar
LeafLansink
Newcomer
2 months ago

Sims 4 expansion pack recovery

I no longer have access to my EA account as recently they changed it so I need to verify my email to log in, but I do not have access to my email under the account and after talking to EA support they were essentially no help at all.

Is there any way for me to recover my Sims 4 expansion packs and transfer them to my new EA account? I have a local save of my last game on my computer still but when I go to launch the sims 4 is says I need to install the packs as they aren't under my new EA account.

missing content
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    LeafLansink  The only way to transfer your content to your new account is to merge your accounts, and EA support won't merge the accounts unless you can prove ownership of both.  That in turn means either having access to the old email address or going through the account recover process.

    Do you have proof of payment from the old account, for example e-receipts?  Do you remember the credit card number you used, or anything else you could provide?  When you're going through the account recovery process, there are questions a support rep would ask that you'd need to be able to answer, but if you can, then they could grant you access.  But you might need to specifically ask for that process as opposed to more general help.

    Other than that, you're unfortunately out of luck.

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634 PostsLatest Activity: 2 months ago