Sims 4 Growing Together Game Pack not downloading

I have been trying every few months since it has come out to download it even cleared out my mods folder and done a clear cache of ea nothing seems to be working and ea wont reply to my cases I have tried to make, I really badly need help as it keeps saying 'there's a problem with your download. something went wrong during your download. Give us a few minutes, then try again.' I have been trying this about 100 times since the game pack first came out please help.